Experienced Part-Time Customer Experience Advisor – Delivering Exceptional Support and Building Strong Relationships in a Remote Setting

Introduction to arenaflex arenaflex is a pioneering company that has been revolutionizing the way people experience exceptional service and support. With a strong commitment to creating extraordinary experiences, we are now seeking a highly skilled and passionate Customer Experience Advisor to join our team in a part-time remote capacity based in Nashville, TN. As a CX Advisor, you will play a vital role in representing arenaflex and providing top-notch support to our customers, ensuring that every interaction is nothing short of wonderful. About the Role In this exciting part-time opportunity, you will have the chance to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. As a Customer Experience Advisor, you will be responsible for providing support to our customers via email and live chat, leveraging your excellent communication skills to resolve issues and build strong relationships. You will also have the opportunity to learn our internal management system, interact with your teammates and other departments using internal communication software, and dream up innovative solutions to optimize each customer's experience. Key Responsibilities: Deliver exceptional customer service by supporting customers via email and live chat, ensuring that every interaction is timely, professional, and personalized Learn and master our internal management system to efficiently process sales orders and maintain customer relationships Utilize internal communication software to interact with teammates, management, and other departments, ensuring seamless collaboration and effective issue resolution Develop and implement innovative solutions to optimize each customer's experience, leveraging your creativity and problem-solving skills to identify trends and pain points Who You Are To be successful in this role, you should be a self-starter who takes ownership of your work, is passionate about delivering exceptional customer experiences, and is excited to build strong relationships with our customers. You should be a creative and innovative problem solver, able to think outside the box and adapt your communication style to different audiences. You should also be eager to learn new technology systems and procedures, able to juggle multiple tasks at once, and highly proficient in navigating multiple tabs and windows. Essential Qualifications: Able to attend a virtual two-week onboarding via Google Meet video calls Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts Able to work 20–29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT Available evenings and weekends, including during the holiday season Has reliable high-speed internet connection with access to your router—a laptop and all necessary equipment will be provided Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE) Preferred Qualifications: Customer service experience, preferably in a remote or virtual setting Experience working from home, with a proven track record of self-motivation and discipline Skills and Competencies To excel in this role, you should possess excellent communication and interpersonal skills, with the ability to adapt your tone and communication style to different audiences. You should be highly organized, able to prioritize tasks effectively, and proficient in navigating multiple tabs and windows. You should also be a creative and innovative problem solver, able to think outside the box and develop innovative solutions to complex issues. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development, both personally and professionally. As a Customer Experience Advisor, you will have access to comprehensive training and development programs, designed to help you build your skills and knowledge and advance your career. You will also have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences, and to contribute to a company that is dedicated to making a positive impact on the world. Work Environment and Company Culture arenaflex is a company that values transparency, inclusivity, and equity. We believe in creating a workplace where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of our team. We are committed to building a culture that is based on inclusive behaviors and equitable systems, and we are driven to continue innovating and improving our practices to ensure that all employees have the opportunity to thrive. Compensation, Perks, and Benefits As a part-time Customer Experience Advisor at arenaflex, you can expect to earn a competitive hourly rate of $13.00/hr. You will also have access to a range of perks and benefits, including comprehensive training and development programs, opportunities for career growth and advancement, and a dynamic and supportive work environment. We also offer a range of benefits, including access to our annual Impact Report and Racial Equity Strategy, which outline our commitment to transparency and equity. Conclusion If you are a passionate and skilled customer service professional who is looking for a new challenge, we encourage you to apply for this exciting part-time opportunity at arenaflex. As a Customer Experience Advisor, you will have the chance to work with a talented team of professionals who share your passion for delivering exceptional customer experiences, and to contribute to a company that is dedicated to making a positive impact on the world. Don't miss out on this opportunity to join our team and start building a career that is both rewarding and fulfilling. Apply now to become a part of the arenaflex team and start delivering exceptional customer experiences that will leave a lasting impression. Apply for this job