**Experienced Part-Time Remote Call Center Representative/Customer Service Representative – Flexible Home-Based Opportunity**

Are you a compassionate and customer-focused individual looking for a flexible and fulfilling work-from-home opportunity? Do you take pride in making a positive impact on people's lives? If so, we invite you to join arenaflex as a Part-Time Remote Call Center Representative/Customer Service Representative. In this role, you'll have the opportunity to work from the comfort of your own home, set your own schedule, and make a real difference in the lives of patients and caregivers. **About arenaflex** arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower patients and caregivers to receive the care they need, while also providing support and resources to those who care for them. We're committed to delivering exceptional customer service and building strong relationships with our clients and partners. **The Opportunity** As a Part-Time Remote Call Center Representative/Customer Service Representative, you'll be working on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose, and our client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones. **Key Responsibilities** * Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assisting with enrollment, program applications, and set up in applicable systems * Retrieving information to assist caregivers with any payroll-related inquiries * Utilizing de-escalation techniques when supporting upset or frustrated callers * Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Documenting information and outcomes as necessary **About You** To succeed in this role, you'll need to have: * At least one year of customer service experience * Strong computer skills and the ability to offer troubleshooting advice when appropriate * The ability to offer empathy, patience, and a friendly demeanor at all times * The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * The ability to multitask and adapt to change in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * The ability to accurately and confidently work with numbers and discuss money **Your Home Office Environment** To be successful in this role, you'll need to have a dedicated home office space that meets the following requirements: * A computer meeting these criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Flexible Hours of Operation** As a Part-Time Remote Call Center Representative/Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing. **Your Remote, Independent Contractor Status** As a remote, independent contractor, you'll have the freedom and flexibility to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. **Additional Benefits** * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance * NexRep Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! **How to Apply** If you're a motivated and customer-focused individual looking for a flexible and fulfilling work-from-home opportunity, we invite you to apply to this role. Please visit our website to learn more and submit your application. Apply Now! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job