Experienced Pharmacy Technician, Clinical Customer Care – Remote Patient Support and Adherence Specialist

Introduction to arenaflex At arenaflex, we are driven by a singular purpose: to bring heart to every moment of healthcare. This guiding principle shapes our commitment to delivering human-centric health care that is both personal and innovative. As a leader in the healthcare industry, arenaflex is dedicated to transforming the way we approach patient care, making it more accessible, convenient, and affordable. Our Heart At Work Behaviors support this mission, empowering every team member to play a vital role in shaping our culture and driving innovation. Job Overview arenaflex is seeking compassionate and dedicated Pharmacy Technicians to join our virtual Clinical Call Center team. As a Call Center Technician on this remote team, you will provide invaluable support to patients across our Retail Pharmacy setting, focusing on improving patient adherence and health outcomes for individuals managing various disease states. Using advanced software applications, you will engage with patients via live outreach, offering one-on-one therapy support to help them better manage their conditions. This role requires a unique blend of technical expertise, empathy, and strong communication skills, as you will be working closely with patients, pharmacists, and cross-functional teams to ensure exceptional service and support. Key Responsibilities Conduct outbound calls to patients who qualify for adherence-based programs, ensuring timely and consistent communication to address concerns, provide support, and resolve issues. Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success. Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns, enabling timely intervention and resolution. Utilize CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill orders for processing. Maintain accurate records of patient interactions, call outcomes, program enrollments, and progress updates using computer systems, software, and databases. Collaborate with cross-functional teams to identify areas for program improvement, propose innovative ideas, and contribute to the development and implementation of patient-centric enhancements. Communicate effectively with team leads and supervisors through regular meetings, updates, and feedback sessions. Essential Qualifications Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Ohio, Rhode Island, Tennessee, Texas, or Vermont due to regulatory compliance. Active Pharmacy Technician license in the state of residence. Ability to obtain a Rhode Island Pharmacy Technician license through application and fee. 1+ year of experience in retail healthcare, preferably in a high-volume call center. Minimum of one consecutive year of experience in customer service. Ability to maintain a consistent, reliable, and stable internet connection. Internal colleagues must be in good standing to be considered. Preferred Qualifications Prior Call Center experience. Previous experience working from home. Proficiency in Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint. Bilingual in Spanish. Flexibility in work schedule. Career Growth and Development At arenaflex, we are committed to supporting the growth and development of our team members. As a Pharmacy Technician in our Clinical Call Center, you will have opportunities for cross-training on additional clinical support programs, as well as programs across the broader Retail Customer Care team. This will not only enhance your skills and knowledge but also provide a platform for career advancement and professional growth. Work Environment and Culture arenaflex is dedicated to creating a work environment that is inclusive, supportive, and empowering. Our team members are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. We value collaboration, innovation, and a passion for making a difference in the lives of our patients and customers. As a remote team member, you will be an integral part of our virtual community, connected through regular meetings, updates, and feedback sessions. Compensation and Benefits The typical pay range for this role is $17.00 - $31.30 per hour, depending on experience, education, and location. In addition to your compensation, you will be eligible for a range of benefits, including medical, dental, and vision coverage, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. You will also have access to numerous well-being programs, education assistance, free development courses, and discount programs with participating partners. Conclusion If you are a compassionate and dedicated Pharmacy Technician looking for a challenging and rewarding role, we encourage you to apply to join our team at arenaflex. As a Clinical Customer Care specialist, you will have the opportunity to make a real difference in the lives of our patients, while also growing and developing your skills and career. Apply now to become a part of our dynamic and innovative team and embark on a journey that will take your career to new heights. Apply for this job