Experienced Remote Chat & Text Therapist – Behavioral Health Counseling and Crisis Intervention Specialist at arenaflex

Introduction to arenaflex arenaflex is a leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention. With a rich history dating back to 1987, we have established ourselves as an industry leader in delivering high-quality services to those in need. As an equal employment opportunity employer, we are committed to fostering a diverse and inclusive work environment that values the unique perspectives and experiences of our employees. Job Overview We are seeking an experienced and compassionate Remote Chat & Text Therapist to join our team at arenaflex. As a Remote Chat & Text Therapist, you will play a critical role in ensuring the quality of services to our clients, coordinating day-to-day operations of the program, and recommending and implementing changes that would improve the delivery of services. This is a full-time remote role that offers the opportunity to work from the comfort of your own home while making a meaningful difference in the lives of others. Key Responsibilities As a Remote Chat & Text Therapist at arenaflex, your key responsibilities will include: Answering all chats and texts in a timely and professional manner while meeting agency goals Effectively assessing clinical situations and needs of all chatters Providing quality assurance of the program's service delivery Completing clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders Monitoring call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up Attending all required meetings and training courses, even if they fall outside of the regularly scheduled shift Complying with and assuring compliance by staff with the agency's standard of care for service delivery Ensuring quality service delivery, including clinical care and all associated documentation Taking an active role in ad hoc committees and work groups as assigned by the Manager or Director of Programs Providing instruction and training for interns and staff Adhering to the agency's policies and procedures and assuring that staff is in compliance Maintaining professional conduct consistent with ethical professional practice and the policies and procedures of the agency Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Bachelor's Degree in Counseling, Social Work, or a related field Minimum of 5 years of experience in the behavioral health field Excellent oral and written communication skills Clear and effective communication Strong customer service skills Strong problem-solving and analytical skills Ability to document detailed information Ability to multitask Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation Preferred Qualifications While not required, the following preferred qualifications will be considered an asset: Crisis experience Supervisory experience Program development experience Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong clinical assessment and intervention skills Ability to work effectively in a fast-paced environment Excellent time management and organizational skills Ability to maintain confidentiality and handle sensitive information with discretion Strong computer skills, including proficiency in electronic health records and other software applications Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to supporting the ongoing learning and development of our employees. As a Remote Chat & Text Therapist, you will have access to a range of training and development opportunities, including: Regular supervision and feedback Opportunities for professional development and continuing education Cross-training and skill-building opportunities Mentorship and coaching from experienced professionals Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and supportive work environment. As a Remote Chat & Text Therapist, you will be working from the comfort of your own home, but you will still be part of a dynamic and collaborative team. We offer a range of benefits and perks, including: Generous PTO and paid holidays Comprehensive health and wellness benefits Retirement savings plan and employer match Opportunities for professional development and growth A positive and supportive work environment Compensation, Perks, and Benefits As a full-time employee at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including: Competitive salary Generous PTO and paid holidays Comprehensive health and wellness benefits Retirement savings plan and employer match Opportunities for professional development and growth Tuition reimbursement and education assistance Elder care assistance and pet insurance Conclusion If you are a compassionate and experienced mental health professional looking for a challenging and rewarding role, we encourage you to apply for the Remote Chat & Text Therapist position at arenaflex. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of others while working in a supportive and collaborative environment. Apply today to join our team and start making a difference in the lives of others! Apply for this job