Experienced Remote Crisis Chat and Text Specialist - Providing Emotional Support and Crisis Intervention through Compassionate Communication

Introduction to arenaflex arenaflex is a renowned non-profit organization dedicated to preventing substance abuse and suicide, promoting mental health, and providing support to individuals and communities in need. Our mission is to educate, train, and advocate for the prevention of issues related to substance abuse, mental illness, and thoughts of suicide, while offering personalized help and hope to those affected. As a leader in the field of crisis intervention, arenaflex is committed to delivering high-quality services that make a positive impact on people's lives. Job Summary We are seeking a compassionate and skilled Remote Crisis Chat and Text Specialist to join our team at arenaflex. As a Remote Crisis Chat and Text Specialist, you will play a vital role in providing emotional support, assessment, crisis intervention, and treatment referrals to individuals in need. You will be responsible for responding to incoming chats and texts on our crisis and referral helplines, conducting research on community resources, and documenting interactions in an electronic health record system. If you are passionate about making a difference in people's lives and have a strong background in crisis intervention, we encourage you to apply for this rewarding opportunity. Key Responsibilities Demonstrate the culture of arenaflex by modeling behavior that supports the organization's goals and philosophies Respond to crisis chats and texts with care and compassion, providing emotional support, assessment, crisis intervention, and treatment referrals to individuals in a consistent and non-judgmental manner Conduct thorough assessments of each individual's situation, following established protocols and practices, and provide adequate and relevant safety planning Follow up on high-risk interactions to ensure emergency contact is made and outcomes are confirmed Document interactions accurately and in a timely manner, maintaining confidentiality and adhering to HIPAA guidelines Conduct research on community resources to ensure individuals receive access to the care and support they need Place follow-up chats and texts to clients as scheduled by the shift supervisor Complete mandatory trainings and workshops to stay up-to-date on crisis intervention tools and techniques Answer crisis calls as part of the training process and potentially during shifts, if needed Perform administrative and organizational tasks as required Essential Qualifications Able to meet Qualified Mental Health Associate requirements Crisis intervention knowledge and experience Mature, sensitive, emotionally stable, flexible, and adaptable to varying situations and coverage needs Strong empathy, communication, teamwork, and interpersonal skills Able to handle high levels of stress and maintain a calm demeanor in crisis situations Proficient in the use of technology, including telephones, computers, software, and email Demonstrated ability to troubleshoot common technology issues Understanding of mental health assessment, treatment, and service terminology Able to implement skill development strategies and identify, implement, and coordinate services and supports Strong attendance and punctuality, with the ability to consistently show up on time and work scheduled shifts Preferred Qualifications Graduate degree in psychology, social work, or a behavioral science field CADC or ASIST certification Relevant crisis intervention experience Veterans preferred Experience in a call center environment Training and Development arenaflex offers extensive Crisis Lines Onboarding training, which can be completed remotely. New hires must attend 5 weeks of paid crisis lines onboarding training, which includes 3 weeks of intensive training and 2 weeks of precepting. Our training program is designed to equip you with the skills and knowledge necessary to provide high-quality crisis intervention services. You will have the opportunity to learn from experienced trainers and gain hands-on experience in a supportive environment. Work Schedule and Environment Our crisis lines operate 24/7, and this position requires working some holidays and weekends. The work schedule will be determined at the time of offer and is based on arenaflex's crisis contact volume trends. All full-time employees are required to work at least one weekend shift per week. You will have the opportunity to work from the comfort of your own home, with the requirement of having a HIPAA-compliant workspace and meeting technology requirements. Compensation and Benefits The starting wage for this position is $24.04/hr for individuals with graduate degrees in a related field and $21.99/hr for individuals with bachelor's degrees. arenaflex offers a comprehensive benefits package, including coverage for employee health, dental, vision, short and long-term disability, and life insurance premiums, as well as a matching 401K plan, flexible spending plan, employee assistance program, and a free Fitbit. Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. You will have the opportunity to participate in ongoing training and professional development, as well as career advancement opportunities within the organization. Our goal is to support your career goals and help you achieve your full potential. Company Culture arenaflex is dedicated to creating a diverse, inclusive environment that reflects the communities we serve. We are an equal opportunity employer and strive to create a workplace culture that is supportive, collaborative, and respectful. Our team is passionate about making a difference in people's lives, and we are committed to providing a positive and rewarding work environment. Conclusion If you are a compassionate and skilled individual with a passion for crisis intervention, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Remote Crisis Chat and Text Specialist, you will have the opportunity to make a positive impact on people's lives and contribute to the important work of our organization. Apply today and take the first step towards a rewarding and challenging career in crisis intervention. Apply for this job