Experienced Senior Customer Success Manager – Driving Growth and Innovation at blithequark

Are you a seasoned customer success professional with a passion for driving growth and innovation? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a leading innovator in the technology economy. As an Experienced Senior Customer Success Manager at blithequark, you will play a critical role in maintaining a portfolio of high-value accounts, driving customer adoption and retention, and collaborating with cross-functional teams to deliver exceptional customer experiences. About blithequark blithequark is on a mission to advance the technology economy by harnessing the power of innovation, markets, and entrepreneurship. Our team of experts uses data, AI, and visualization to deliver a 360° view of the technology economy, empowering buyers, sellers, investors, and advisors to make informed decisions. As a blithequarker, you will be part of a vibrant community that values creativity, experimentation, and collaboration. Your Role As an Experienced Senior Customer Success Manager at blithequark, you will be responsible for: * Maintaining a portfolio of high-value accounts, including Fortune 500 companies and leading Corporate Strategy and Innovation groups * Driving customer adoption and retention through proactive engagement, strategic planning, and data-driven insights * Collaborating with cross-functional teams, including sales, marketing, and product, to deliver exceptional customer experiences * Developing and executing account plans to drive growth and expansion * Identifying and capitalizing on new business opportunities * Providing thought leadership and expertise to customers on blithequark's products and services * Staying up-to-date on industry trends, competitor activity, and emerging technologies What You Bring to the Table * Bachelor's degree in business management, finance, economics, or a related field * At least 5 years of experience in account management and/or customer success, preferably in enterprise software or SaaS * Proven track record of driving customer growth and retention * Expertise in Excel, CRM systems (preferably Salesforce), and other business intelligence tools * Strong verbal and written communication skills, with the ability to present complex information to customers and stakeholders * Strong problem-solving and analytical skills, with the ability to formulate solutions that deliver real business value * Ability to establish credibility with key customer decision-makers and influencers * Comfort with negotiation and conflict resolution * Multi-tasking and prioritization skills, with the ability to handle multiple accounts and assignments simultaneously What You'll Enjoy * A dynamic and fast-paced work environment with a talented team of innovators and entrepreneurs * Opportunities for professional growth and development, including training and education programs * A comprehensive compensation package, including base salary, commission, and benefits * A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment * A culture that values creativity, experimentation, and collaboration, with a focus on delivering exceptional customer experiences What We Offer * Award-winning culture recognized by Inc. and Built-in for leadership, career opportunity, and engagement * Industry insight and thought leadership through our popular tech newsletter * Holistic compensation package, including cash, rich healthcare insurance benefits, mental health resources, pet insurance, 401k match, annual education stipend, and generous paid time off Equal Opportunity Employer blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We believe that innovation comes from collaboration, belonging, and diverse perspectives. All applicants are considered for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you're a motivated and results-driven customer success professional with a passion for driving growth and innovation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and achievements. We can't wait to hear from you!