Experienced Senior Director of Customer and Marketing Data, Applied AI, and Analytics – Strategic Leadership in Data-Driven Decision Making and Innovation

Introduction to arenaflex arenaflex is a pioneering force in the industry, dedicated to harnessing the power of data and artificial intelligence to drive business success. As a leader in innovation, we are committed to fostering a culture of creativity, experimentation, and continuous learning. Our team is passionate about leveraging data insights to inform strategic decision-making, enhance customer experiences, and propel business growth. We are now seeking an exceptional Senior Director of Customer and Marketing Data, Applied AI, and Analytics to join our ranks and spearhead our data-driven initiatives. Job Overview In this pivotal role, you will serve as a strategic leader, overseeing the development and execution of our customer and marketing data product portfolio. You will be responsible for managing a high-performing team of product, engineering, analytics, and user experience design professionals, ensuring seamless collaboration and effective workflow across teams. Your expertise will be instrumental in driving business outcomes, setting strategic vision, and fostering a culture of innovation and experimentation. Key Responsibilities Develop and author business reviews of the team roadmap, managing priorities against capacity to deliver results and driving a positive, high-energy, results-oriented culture across the team. Own and lead the customer, loyalty, and marketing data ecosystem, providing actionable analytics to support top-line sales and productivity improvements. Develop a culture of innovation and experimentation, encouraging two-way door initiatives that address customer needs and drive business growth. Partner with cross-functional business partners to bring products to market, enhance existing products and processes, and drive customer engagement and retention. Define processes and measurements for the team to effectively track development work, triage bugs, and ensure the successful launch of products within the product portfolio. Identify issues and blockers that may delay the launch or impede the success of products, communicating to leadership, assessing alternatives to resolve, and taking action to resolve. Ensure customer and business goals remain aligned with identified customer needs, setting the strategy for customer engagement and leading its execution. Engage with internal and external thought leaders to drive product leadership within the portfolio and facilitate an understanding among the team of broader organizational goals and the role each team plays. Essential Qualifications To excel in this role, you will need: 12 years of experience in software engineering, data science, and/or product management, with a proven track record of driving business outcomes and leading high-performing teams. 7 years of direct team leadership experience across software engineering, product management, or data science, with a strong ability to foster a culture of innovation and experimentation. Prior experience in marketing, customer, and retail media networks analytics, building, deploying, and operationalizing highly scalable, resilient, and critical data technology solutions solving business problems in a product model. A Bachelor's degree in business, technology, or a related field (or equivalent work experience in lieu of a degree), with a strong foundation in data-driven decision making and strategic leadership. Preferred Qualifications While not required, the following qualifications are highly desirable: Experience working with software development teams to launch online products, with a strong understanding of agile methodologies and DevOps practices. Experience with large-scale order management and inventory systems, as well as customer relationship management systems. A Master's degree in business administration or a similar advanced degree, with a focus on data-driven decision making, strategic leadership, and innovation. Skills and Competencies To succeed in this role, you will need to possess: Strong strategic leadership and vision, with the ability to drive business outcomes and foster a culture of innovation and experimentation. Excellent communication and collaboration skills, with the ability to partner with cross-functional business partners and drive customer engagement and retention. A strong foundation in data-driven decision making, with the ability to leverage data insights to inform strategic decision-making and drive business growth. Experience with agile methodologies and DevOps practices, with a strong understanding of software development life cycles and product launch processes. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to fostering a culture of continuous learning and growth. As a Senior Director of Customer and Marketing Data, Applied AI, and Analytics, you will have access to: Professional development opportunities, including training, mentorship, and coaching to help you enhance your skills and advance your career. A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about driving business success through data-driven decision making. Opportunities to work on high-impact projects, driving business outcomes and fostering a culture of innovation and experimentation. Work Environment and Company Culture At arenaflex, we pride ourselves on our collaborative and dynamic work environment. Our team is passionate about driving business success through data-driven decision making, and we are committed to fostering a culture of innovation, experimentation, and continuous learning. We offer a flexible and remote work arrangement, with the opportunity to work from anywhere in the United States (except Alaska and Hawaii). Compensation, Perks, and Benefits We offer a competitive compensation package, with a salary range of $179,000 to $340,100 per year, depending on experience and qualifications. Our benefits package includes a range of perks and benefits, including health insurance, retirement savings, and paid time off. For more information, please visit our benefits page. Conclusion If you are a strategic leader with a passion for data-driven decision making and innovation, we encourage you to apply for this exciting opportunity. As a Senior Director of Customer and Marketing Data, Applied AI, and Analytics at arenaflex, you will have the chance to drive business outcomes, foster a culture of innovation and experimentation, and advance your career in a dynamic and collaborative work environment. Apply now to join our team and take the first step towards an exciting and rewarding career at arenaflex. Apply for this job