Experienced Senior Manager of Forecasting for Customer Service Operations – Global Capacity Planning and Team Leadership

Introduction to arenaflex arenaflex is a pioneering e-commerce platform that strives to be the most customer-centric company in the world, offering an unparalleled online shopping experience. By providing low prices, a vast selection of products, and convenience, arenaflex continues to evolve and grow, driven by a spirit of innovation that is deeply ingrained in its DNA. As a world-class e-commerce leader, arenaflex attracts the brightest technology minds to research and develop cutting-edge technology that enhances the lives of shoppers and sellers globally. Job Overview arenaflex is seeking a highly skilled and passionate Senior Manager of Forecasting to lead the development of contact forecasts that drive cost-effective and comprehensive global capacity planning solutions for its Customer Service (CS) network. As a seasoned leader, you will be responsible for creating and delivering accurate forecasts, managing a team of analysts and managers across multiple countries, and ensuring low error contact forecasts to meet service level delivery. This is a high-visibility role that requires strong initiative, team leadership, project management, and quantitative skills, as well as the ability to lead and grow high-performing teams. Key Responsibilities Develop and deliver contact forecasts using various forecasting techniques across multiple arenaflex markets Lead a team of analysts and managers spread across multiple countries, responsible for their performance in ensuring low error contact forecasts Manage the development of short-term and long-term contact forecasts, driving improvements in cost and quality of customer service on a global scale Interact with senior CS leadership on a regular basis to provide updates on forecast variance and participate in strategic long-term planning initiatives Drive team performance to meet tight deadlines and prioritize workloads, ensuring accurate forecasts that directly impact the bottom line of the business Essential Qualifications Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field 10+ years of experience in Forecasting/Planning, with a strong analytical background and ability to analyze various sources of data Experience managing a team of analytic professionals, including hiring, development, and performance management Experience with SQL, statistical analysis, and data visualization tools, with excellent communication skills to share findings in an understandable and actionable manner Ability to lead successfully in a dynamic, fast-paced environment, with strong attention to detail and exceptional organizational skills Preferred Qualifications MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience Experience in forecasting, time-series, and multivariate regression, with a combination of technical skills and business savvy to interface with all levels and disciplines across the organization Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment Experience using AWS technologies such as Redshift, S3, etc., with excellent interpersonal, written, and oral communication skills Natural curiosity and desire to learn, with a strong ability to lead and grow high-performing teams Career Growth Opportunities and Learning Benefits At arenaflex, we offer a dynamic and supportive work environment that encourages growth, learning, and innovation. As a Senior Manager of Forecasting, you will have the opportunity to develop your skills and expertise, working with a talented team of professionals who share your passion for customer experience and innovation. You will also have access to cutting-edge technologies, training, and development programs, enabling you to stay up-to-date with the latest trends and best practices in forecasting and customer service. Work Environment and Company Culture arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of collaboration, creativity, and innovation, where everyone feels valued, respected, and empowered to contribute their best work. As a remote worker, you will be part of a global team that is passionate about delivering exceptional customer experiences, and you will have the flexibility to work from the comfort of your own home. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary, benefits, and perks that recognize and reward your contributions to the company. You will also have access to a range of benefits, including health insurance, retirement savings, and paid time off, as well as opportunities for professional development and growth. Conclusion If you are a motivated and experienced professional with a passion for customer experience, forecasting, and team leadership, we encourage you to apply for this exciting opportunity to join arenaflex as a Senior Manager of Forecasting. With your skills, expertise, and experience, you will play a critical role in driving the success of our Customer Service operations, and you will have the opportunity to make a real impact on the lives of our customers and employees around the world. Apply now to take the first step in an exciting and rewarding career with arenaflex! Apply for this job