Experienced Senior Statistics Architect – Data Entry, Live Chat, and Remote Work Expertise for Innovative Customer Experience Solutions at arenaflex

Introduction to arenaflex and the Industry arenaflex is a leading organization that values its colleagues' contributions, management, and effect. We strive to uphold our company values and effective backing promise to offer the world's first-class customer experience every day. With a strong focus on integrity and inclusivity, we aim to create an environment where each person is seen, heard, and feels like they belong. As a key player in the industry, we receive over 5 million surveys from clients each year, making us a pioneer in customer listening and experience. Job Overview We are seeking an experienced Senior Statistics Architect to join our team and lead the transformation and innovation of our end-to-end Voice of the Customer (VOC) method. As a Senior Statistics Architect, you will play a crucial role in helping the development and maintenance of our new VOC technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics. You will work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in technology to deliver innovative solutions. Key Responsibilities Work closely with the application teams to outline, frame, and capture business needs Develop knowledge of Voice of the Customer methods and leverage the same to define and transform the data within the Cornerstone big data platform Design and build a robust data model architecture to aid most fulfilling data processing and standardized metric definitions Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case level Provide guidelines to enhance competencies to drive efficiency in computing programs using big data ecosystem Power customer story evaluation & elaboration, design and development of software programs, testing & builds automation tools Proactively identify and automate manual tasks to improve quality and efficiency Position entails working closely with partners from GSN and AET to prioritize, define, increase, and test the data for various use cases as part of the VOC end-to-end technique Essential Qualifications Hands-on development experience on Hive/Hadoop, PySpark, Python, Shell Scripting languages, development launch management, and troubleshooting understanding for data-driven projects for a span of no less than 3+ years Active collaboration with dating managers/product owners for understanding the functional requirements and converting them into technical deliverables Familiarity with Agile methodologies of delivery where small increments of a product are introduced at regular intervals to the business groups Preferred Qualifications Experience working with big data ecosystems and transformational technologies Strong understanding of data modeling and data architecture Excellent communication and collaboration skills Ability to work in a fast-paced environment and adapt to changing priorities Career Growth Opportunities and Learning Benefits At arenaflex, we prioritize the growth and development of our colleagues. We offer career development and education opportunities to help you enhance your skills and advance in your career. Our company culture is built on the principles of inclusivity, integrity, and innovation, providing a unique and supportive work environment that fosters growth and success. Work Environment and Company Culture arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible working models, including hybrid, onsite, or digital arrangements, depending on the position and business need. Our company culture is built on the principles of integrity, inclusivity, and innovation, providing a unique and supportive work environment that fosters growth and success. Compensation, Perks, and Benefits We offer a competitive base salary, bonus incentives, and support for economic well-being and retirement. Our benefits include generous paid parental leave policies, free access to on-site health facilities staffed with nurses and doctors, and free and confidential counseling aid through our Healthy Minds program. We also provide career development and education opportunities to help you enhance your skills and advance in your career. Conclusion If you are a motivated and experienced Senior Statistics Architect looking to join a dynamic and innovative team, we encourage you to apply for this exciting opportunity at arenaflex. With a strong focus on customer experience, integrity, and inclusivity, we offer a unique and supportive work environment that fosters growth and success. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply Job! Apply for this job