Experienced Senior Technical Customer Success Manager – API-First Cloud Solutions

Are you ready to embark on a thrilling journey as a Senior Technical Customer Success Manager at blithequark, a pioneering developer of cloud API technologies? If you're passionate about empowering businesses to become "API-first" and securely accelerate AI adoption, we want to hear from you! At blithequark, we're on a mission to revolutionize the way companies interact with their customers, partners, and developers. As a Senior Technical Customer Success Manager, you'll play a vital role in ensuring our customers achieve their full potential by leveraging our cutting-edge cloud API technologies. If you're a seasoned professional with a builder's mentality, strong organizational skills, and a passion for complex technology environments, we invite you to join our dynamic team. About blithequark blithequark is a leading developer of cloud API technologies, dedicated to helping organizations globally become "API-first" and securely accelerate AI adoption. Our innovative solutions empower developers to build, integrate, and secure APIs with ease, while our customers enjoy unparalleled flexibility, scalability, and security. With a strong presence in the industry, we're committed to delivering exceptional customer experiences and fostering a culture of innovation, collaboration, and growth. The Role As a Senior Technical Customer Success Manager at blithequark, you'll be responsible for coaching our customers throughout their lifecycle, working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes. You'll define what 'good' looks like in terms of adoption plans, post-sales engagement, and recommended solutions. Your expertise will be invaluable in helping our customers get the most out of our solution, innovating our tooling and processes, and working on cutting-edge customer projects. Key Responsibilities * Coach customers throughout their lifecycle, ensuring they achieve their full potential with blithequark's cloud API technologies * Collaborate with Sales and Product teams to ensure customers are getting the most out of our solution * Define and implement adoption plans, post-sales engagement, and recommended solutions * Innovate our tooling and processes to make you and your team more efficient * Work on innovative and cutting-edge customer projects * Learn our products and technologies, applying that knowledge to real-world usage * Collaborate with peers, business partners, and groups, representing blithequark and driving growth The Successful Candidate * Has a builder's mentality, seeking solutions to complex problems that benefit our customers and blithequark * Manages a portfolio of commercial customers, identifying patterns that can be addressed through automated approaches * Is passionate and determined about our technology and customers * Is a self-starter with strong organizational skills, driving effective customer outcomes * Has a good understanding of complex technology environments * Possesses great self-awareness and strong communication skills (Portuguese and English are required, and Spanish is preferred) * Ideally has prior experience in a similar role within SaaS, Open Source, and/or Infrastructure software companies * Has a solid understanding of Cloud Native and the technologies that make it work (Containerization, Kubernetes, Microservices) as well as a foundational understanding of APIM * Understands the value of DevOps, CI/CD, and Cloud Computing IaaS What We Offer * A dynamic and fast-paced work environment with a talented team of innovators * Opportunities to work on cutting-edge customer projects and innovate our tooling and processes * A comprehensive compensation package, including a competitive salary, benefits, and perks * A chance to grow your career and develop new skills in a rapidly evolving industry * A collaborative and inclusive work culture that values diversity, equity, and inclusion * The opportunity to make a meaningful impact on the lives of our customers and the industry as a whole If you're a motivated and experienced professional with a passion for cloud API technologies and customer success, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to. We can't wait to hear from you! Note: This is a contract position, and we're looking for candidates who are available to start immediately. If you're interested in learning more about this opportunity or have any questions, please don't hesitate to reach out.