Experienced Special Needs Healthcare Customer Advisor - National Remote

At blithequark, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the healthcare system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work. About blithequarkblithequark is a leading healthcare company dedicated to providing innovative solutions that improve the lives of our members.We're passionate about creating a healthier world, one community at a time. Our team of dedicated professionals is committed to delivering exceptional customer service, advocating for our members' needs, and driving positive change in the healthcare industry. Job SummaryWe're seeking an experienced Special Needs Healthcare Customer Advisor to of highly skilled professionals. As a Special Needs Healthcare Customer Advisor, you'll have the opportunity to deliver an extraordinary experience to family members who need an ally.You'll be empowered to fast-track resolutions, serve as an ongoing resource, and provide guidance and community resources during key transition times throughout the family's journey. Primary Responsibilities* Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues. * Serve as an ongoing, point of contact for members, primarily via the phone channel (may also use email, chat, text), delivering compassionate support to members, creating a memorable, positive experience.* Create and build ongoing relationships with others, including both members and teammates. * Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking. * Consistently follow through on commitments and framing realistic expectations for members. * Plan, prioritize, organize, and complete work to meet established objectives for our families. * Responsible for managing project time to ensure follow-up and outreach work is completed in a timely manner.* Families served include a range of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation. * Process includes outreach calls to initiate contact with members referred by executives and partners. * Responsible for maintaining accurate family counts on our documentation platform. * Focus on teamwork and fostering a strong team environment through activities, including mentoring and acting as a resource for colleagues. * Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member.* Determine appropriate referrals to other programs/services as needed with or without technology guidance. * Responsible for providing high-quality member experience as reflected in post-contact surveys and member feedback. Essential Qualifications* High School Diploma / GED or equivalent work experience* 1+ years of experience helping, resolving, or advocating on behalf of members or customers* Experience using a computer and bolthires Office, including bolthires Word (create correspondence and work within templates), bolthires Excel (ability to sort, filter, and create simple spreadsheets), and bolthires Outlook (email and calendar management)* Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, within our Family Engagement Center.It may be necessary, given the business need, to work occasional overtime. * Must be 18 years of age or olderPreferred Qualifications* 1+ years of A4Me or 3+ months of Quick Assist experience* Claims processing experience* Experience providing care for children with special needs* Experience within a member-focused healthcare environment* Experience within a service delivery capacity (examples include, but are not limited to: social services, caregivers, hospitality, social work, sales, non-profit agencies)Telecommuting Requirements* Ability to keep all company-sensitive documents secure (if applicable)* Required to have a dedicated work area established that is separated from other living areas and provides information privacy.* Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service. Compensation and Benefits* California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, or Rhode Island residents:The hourly range is $18.80 - $36.78 per hour. Pay is based on several factors, including but not limited to education, work experience, certifications, etc. * In addition to your salary, blithequark offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).Work Environment and Company Culture* blithequark is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction. * Our team is passionate about creating a healthier world, one community at a time. * We're committed to diversity, equity, and inclusion, and we welcome candidates from all backgrounds. Career Growth Opportunities and Learning Benefits* blithequark offers a range of career growth opportunities, including professional development programs, mentorship, and training.* We're committed to helping our employees grow and develop in their careers, and we offer a range of benefits to support their success. If you're passionate about making a difference in the lives of our members and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please visit our website to learn more about our company culture, benefits, and career growth opportunities.