**Experienced Team Leader – Customer Service and Operations at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, stores, and associates. Our Contact Center is the heartbeat of this effort, providing top-notch service to millions of customers every year. As a Team Leader at arenaflex, you'll play a vital role in driving results, exceeding customer expectations, and fostering a culture of growth and development. **About arenaflex** arenaflex is a leading retail corporation that's committed to making a difference in the lives of our customers, associates, and communities. With a rich history of innovation and customer-centricity, we're constantly pushing the boundaries of what's possible in the retail industry. Our Contact Center is a key part of this effort, handling over 10 million contacts per year and providing a seamless experience for our customers. **Why Join arenaflex?** At arenaflex, we believe that our associates are our greatest asset. That's why we invest heavily in their growth and development, providing opportunities for career progression, individual and team recognition, and a supportive work environment. Our team is highly engaged, passionate about exceeding customer expectations, and dedicated to making a difference. **Job Summary** As a Team Leader at arenaflex, you'll be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service, and driving results in a high-volume environment. You'll be the face of arenaflex, embodying our values of punctuality, reliability, integrity, and dedication to making a difference. **Key Responsibilities** * Lead a team of customer service representatives, providing guidance and support to ensure excellent customer service * Assist agents with technology, professional communication, and career development * Build rapport within your team and uphold service level metrics * Exceed customer expectations by being punctual, reliable, and dedicated to making a difference * Embody arenaflex's values of integrity, customer-centricity, and innovation * Collaborate with other teams to drive results and improve customer experience * Stay up-to-date with industry trends and best practices in customer service and operations **Essential Qualifications** * 2+ years of experience in customer service or a related field * Proven track record of leading a team and driving results * Excellent communication and interpersonal skills * Ability to work in a fast-paced, high-volume environment * Strong problem-solving and analytical skills * Experience with technology and software applications (e.g. CRM, chat platforms) * Bachelor's degree in a related field (e.g. business, communications) **Preferred Qualifications** * Experience in a contact center or customer service environment * Certification in customer service or a related field (e.g. Certified Customer Service Representative) * Experience with data analysis and metrics-driven decision making * Strong knowledge of arenaflex's products and services * Ability to work flexible hours, including evenings and weekends **Skills and Competencies** * Excellent communication and interpersonal skills * Strong leadership and team management skills * Ability to work in a fast-paced, high-volume environment * Strong problem-solving and analytical skills * Experience with technology and software applications (e.g. CRM, chat platforms) * Ability to adapt to change and prioritize tasks effectively * Strong customer service skills, with a focus on empathy and resolution **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our associates grow and develop their careers. As a Team Leader, you'll have access to a range of training and development opportunities, including: * On-the-job training and coaching * Leadership development programs * Certification in customer service or a related field * Opportunities for career progression and advancement * Access to arenaflex's online learning platform, featuring a range of courses and resources **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment, with a focus on innovation, customer-centricity, and teamwork. As a Team Leader, you'll be part of a highly engaged team that's passionate about making a difference. Our company culture is built on a set of core values, including: * Customer-centricity: We put our customers at the heart of everything we do. * Innovation: We're constantly looking for new and better ways to serve our customers. * Teamwork: We work together to achieve our goals and make a difference. * Integrity: We act with integrity and honesty in all our interactions. * Adaptability: We're flexible and adaptable, with a focus on continuous improvement. **Compensation, Perks, and Benefits** As a Team Leader at arenaflex, you'll enjoy a range of benefits and perks, including: * Competitive salary and bonus structure * Comprehensive health and wellness benefits * Paid time off and holidays * Access to arenaflex's online learning platform and training programs * Opportunities for career progression and advancement * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-centric individual who's passionate about making a difference, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job