**Experienced Technical Customer Success Specialist – Web Hosting & IT Support**
At arenaflex, we're on a mission to build world-class solutions for anyone to easily succeed online. With a team of 900 professionals, we're behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. Our formula for success is simple: customer obsession, innovative products, and talented teams. **Join arenaflex and be part of a dynamic team that's constantly reaching new heights!** As a Technical Customer Success Specialist in the Customer Success EN team, you'll play a vital role in helping our customers navigate the world of web hosting. You'll collaborate closely with other CS teams and our product teams to deliver impactful work on a global scale. **Your Role at arenaflex** As a Technical Customer Success Specialist, your primary responsibility will be to provide top-notch support to our customers through live chat and tickets. You'll troubleshoot their technical issues, apply problem-solving skills, and show our customers what customer obsession is really about. You'll be a true ambassador for arenaflex, empowering our customers to build their online success. **Your Skills and Experience** To succeed in this role, you'll need: * C1 or native English proficiency * Minimum 1-year of experience in the IT field, and/or IT-related studies (a must) * Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must) * Ability to multitask and handle multiple customer inquiries simultaneously * High emotional intelligence, with the ability to read customers' sentiment and reflect back on the feedback provided * Strong problem-solving skills and the ability to think critically when addressing tasks * Ability to show empathy, tactfulness, and proactivity when interacting with customers * Hunger for growth & a can-do attitude! * A curious and always learning mindset - if you don't know, how can you find out more? * Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities * A typing speed of 50 WPM * Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends) **Your Day-to-Day** As a Technical Customer Success Specialist, your day-to-day will involve: * Providing services by communicating with customers and troubleshooting their emails & website-related technical issues via live chat and tickets in a timely manner * Applying problem-solving skills and resourcefulness to show our customers what customer obsession is really about * Being a true ambassador by empowering our customers to build their online success * Diving deep into the world of IT by daily polishing your technical expertise * Delivering impactful work on a global scale **Benefits that Fuel Your Growth** At arenaflex, we believe in investing in our team members' growth and development. You'll enjoy: * A culture where everyone values the highest standards, freedom, and responsibility * 3-week course in technology, product, and communication areas * Permanent remote working opportunity * 20 paid vacation days * Bonuses: unlimited for upselling and efficiency based on KPIs * Regular remote team-building and OKR events * Tools needed for your personal development: Udemy account, Successors Academy course, Scribd subscription, Individual Development Plans, etc. **Compensation** You'll receive a competitive monthly compensation for services based on your experience & market standards. **Why Join arenaflex?** At arenaflex, we're passionate about creating a work environment that's inclusive, dynamic, and rewarding. We believe in: * Empowering our team members to take ownership of their growth and development * Providing opportunities for career growth and advancement * Fostering a culture of innovation, creativity, and collaboration * Investing in our team members' well-being and happiness **Unlock Ambition. Apply NOW. Scale Success!** If you're a motivated and talented individual who's passionate about delivering exceptional customer support, we want to hear from you! Apply now to join our dynamic team at arenaflex and be part of a journey that's constantly reaching new heights! Apply Job! Apply for this job