Experienced Technical Customer Support Specialist – Vacation Rental Industry Expert
Are you a tech-savvy professional with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy troubleshooting complex technical issues? If so, we invite you to join blithequark, a leading provider of innovative software solutions for the vacation rental industry, as a Technical Customer Support Specialist. About blithequark blithequark is a fast-growing company that empowers property owners and managers to efficiently manage and market their rental businesses online. With a global presence and a team of over 350 people from more than 60 different nationalities, we're committed to creating a workplace where everyone feels heard and valued. Our innovative software has raised $30M in funding, and we're looking for talented individuals like you to join our international team. The Role As a Technical Customer Support Specialist at blithequark, you'll play a critical role in ensuring high customer satisfaction through exceptional service. You'll use your technical expertise to provide guidance to users on different connection types, troubleshoot complex technical issues, and resolve issues related to our platform integrations. Your strong communication skills, patience, and attention to detail will enable you to build strong relationships with our customers and provide them with a seamless experience. Key Responsibilities: * Provide guidance to users on different connection types * Proactively troubleshoot complex technical issues with clients related to our platform integrations * Take appropriate action and guide customers to resolve their issues * Respond to requests for assistance via email, tickets, or chats * Deliver excellent customer service, ensuring high satisfaction * Maintain strong client relationships through phone, chat, email, and screen-sharing support * Report customer feedback and issues to relevant teams and follow up as needed What Makes You a Great Fit: * Experience in technical customer support or a similar role * Strong verbal and written communication skills in English * Patience, attention to detail, and strong logical thinking * Ability to work independently and manage multiple priorities in a fast-paced environment * Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk * Positive attitude and a strong sense of responsibility * Eagerness to learn about technology * Availability to work in weekends Extra Bonus Points: * Familiarity with major OTAs (e.g., Airbnb, Booking.com, HomeAway/VRBO, Expedia) is a plus! Why You'll Love Working at blithequark: * You'll be part of a growing, dynamic company with a truly international team * We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives, and skills in our team * We're committed to creating a workplace where everyone feels heard and feels a sense of belonging * We offer a flexible work environment, with the freedom to work from home * We provide salary in EUR/USD * We cover expenses for computers and gadgets * We have a great culture and working environment with an international team of over 60 different nationalities * We offer travel opportunities to our yearly team-building events at company expense * We have a referral program that offers paid compensation * We offer endless opportunities for growth and development * We have virtual team activities to spice up your remote work routine What's in it for You: * The freedom to work from home * Salary in EUR/USD * Expense coverage for computers and gadgets * Great culture and working environment with an international team of over 60 different nationalities * Travel to our yearly team-building events at company expense * Boost your earning potential with our referral program that offers paid compensation * Dive into a career adventure with endless opportunities for growth and development * Spice up your remote work routine with a dash of fun! Join us for virtual team activities So, What Are You Waiting For? ! All applications and CVs must be submitted in English. We can't wait to hear from you and explore how you can contribute to our dynamic team at blithequark.