Experienced Tier 1 Support Specialist – Clinical Communications and Scheduling Solutions – Remote Night Shift Opportunity
About PerfectServe PerfectServe is a leading provider of clinical communications, scheduling, and patient engagement solutions that empower healthcare organizations to deliver exceptional patient care. As a company, we are committed to making a meaningful impact on the lives of patients, families, and healthcare professionals. Our innovative solutions have earned us a reputation as a trusted partner in the healthcare industry, and we continue to push the boundaries of what is possible in clinical communications and scheduling. Job Overview We are seeking an experienced Tier 1 Support Specialist to join our growing team of customer support professionals. As a key member of our 24/7/365 support team, you will be responsible for providing exceptional support and delighting our end-users, including physicians, nurses, and system administrators. This is a remote night shift opportunity, and we are looking for individuals who are passionate about delivering outstanding customer service and have a strong technical aptitude. Key Responsibilities • Provide timely and effective support to end-users via phone, email, and chat, resolving issues and answering questions related to our clinical communications and scheduling solutions. • Collaborate with internal teams, including product development and sales, to gather information and resolve complex issues. • Develop and maintain a deep understanding of our products and services, staying up-to-date on new features and releases. • Utilize technical skills to troubleshoot and resolve issues, escalating complex problems to senior support specialists or product development teams as needed. • Communicate effectively with customers, providing clear and concise solutions to their problems. • Participate in ongoing training and professional development to stay current on industry trends and best practices. • Contribute to the development of knowledge base articles, user guides, and other documentation to support customer success. • Work collaboratively with the support team to achieve shared goals and objectives. Requirements We are looking for individuals who possess a strong technical aptitude, excellent written and verbal communication skills, and a passion for delivering exceptional customer service. The ideal candidate will have: • A strong technical background, with experience in software support, IT, or a related field. • Excellent written and verbal communication skills, with the ability to communicate complex technical information to customers in a clear and concise manner. • Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues. • High customer empathy and exceptional customer service skills, with a focus on delivering outstanding support experiences. • Ability to work in a fast-paced environment, prioritizing competing tasks and managing multiple customer interactions simultaneously. • Access to high-speed internet and a reliable computer or laptop. • Ability to work a night shift schedule, including weekends and holidays. • Availability to start on December 2, 2024. Preferred Qualifications We are looking for candidates who possess the following qualifications: • Experience working in a customer support role, preferably in a software or technology company. • Knowledge of clinical communications and scheduling solutions, or a related field. • Experience with ticketing systems, such as Zendesk or Salesforce. • Strong problem-solving skills, with the ability to think critically and creatively. • Experience working in a remote or virtual environment. Benefits We offer a comprehensive benefits package, including: • Remote first work environment, with the flexibility to work from anywhere. • Health, dental, vision, life, and disability insurance options available day one. • 401K plan with match and immediate vesting. • 17 company holidays, 2 floating holidays, and a competitive paid time off policy. • Internal advancement opportunities, with a focus on career growth and development. Career Growth Opportunities We are committed to helping our employees grow and develop their careers. As a Tier 1 Support Specialist, you will have opportunities to: • Develop your technical skills and knowledge of our products and services. • Take on additional responsibilities and leadership roles within the support team. • Participate in ongoing training and professional development programs. • Collaborate with internal teams to drive business growth and success. Work Environment and Company Culture We are a remote-first company, with a flexible and collaborative work environment. Our company culture is built on a foundation of: • Customer-centricity, with a focus on delivering exceptional support experiences. • Collaboration and teamwork, with a focus on achieving shared goals and objectives. • Continuous learning and professional development, with a focus on staying current on industry trends and best practices. • Flexibility and work-life balance, with a focus on supporting employees in their personal and professional lives. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply This Job Apply tot his job