**Experienced Work from Home Customer Service Coordinator - Bank Voice**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex's Customer Care team as a Work from Home Customer Service Coordinator - Bank Voice. As a key member of our team, you will play a vital role in providing top-notch support to our customers, helping them navigate their financial journeys and achieve their goals. **About arenaflex** arenaflex is more than just a bank - we're a champion of innovation, a catalyst for growth, and a partner in progress. We believe that everyone deserves access to financial services that are simple, intuitive, and empowering. Our team is dedicated to creating a culture of compassion, empathy, and understanding, where every customer feels seen, heard, and valued. **Your Voice is Our Voice** At arenaflex, we know that our customers are the heart of our business. That's why we're committed to hiring the best people to represent us - people who are passionate about delivering exceptional service, who are driven by a desire to make a difference, and who embody the values of our organization. As a Work from Home Customer Service Coordinator - Bank Voice, you will be the face of arenaflex, providing support to our customers through phone, email, and chat interactions. **More Than Just Training, More About You** At arenaflex, we believe that our associates are the key to our success. That's why we invest heavily in training and development programs that help you grow, learn, and thrive in your role. Our comprehensive training program includes: * **Customer Service Fundamentals**: Learn the skills and techniques you need to deliver exceptional customer experiences, including active listening, empathy, and problem-solving. * **Product Knowledge**: Develop a deep understanding of our products and services, including our banking, credit, and investment offerings. * **Communication Skills**: Improve your communication skills, including verbal and written communication, to effectively interact with customers and colleagues. * **Time Management and Productivity**: Learn how to prioritize tasks, manage your time, and stay organized in a fast-paced environment. **Key Responsibilities** As a Work from Home Customer Service Coordinator - Bank Voice, you will be responsible for: * **Providing Exceptional Customer Service**: Respond to customer inquiries, resolve issues, and provide solutions that meet their needs and exceed their expectations. * **Handling Customer Complaints**: Listen to customer concerns, empathize with their situation, and provide a resolution that meets their needs. * **Upselling and Cross-Selling**: Identify opportunities to offer customers additional products and services that meet their needs and exceed their expectations. * **Maintaining Accurate Records**: Document customer interactions, including phone calls, emails, and chat conversations, to ensure accurate and complete records. * **Meeting Performance Metrics**: Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and average handle time. **Essential Qualifications** To be successful in this role, you will need: * **High School Diploma or Equivalent**: A high school diploma or equivalent certification is required. * **Customer Service Experience**: At least 2 years of customer service experience or 2 years of call center experience is required. * **Financial Services Experience**: At least 1 year of financial services experience or banking experience is preferred. **Preferred Qualifications** * **Financial Services Experience**: At least 1 year of financial services experience or banking experience is preferred. * **Call Center Experience**: At least 1 year of call center experience is preferred. **Schedule** As a Work from Home Customer Service Coordinator - Bank Voice, you will be required to work a variety of shifts, including: * **Tuesday through Saturday**: 2:00 p.m. - 11:00 p.m. EST * **Sunday through Thursday**: 2:00 p.m. - 11:00 p.m. EST (Limited Availability) * **Schedules are Adjusted per Time Zone**: Schedules are adjusted per time zone to ensure that you are working during your designated shift. **Compensation** The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount arenaflex is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked. * **Work From Home**: $43,680 - $43,680 for Fascinator, Coordinator **Benefits** arenaflex offers a comprehensive, competitive, and inclusive set of benefits that support your total well-being. These benefits include: * **Medical, Dental, Vision, Prescription Coverage**: Day 1 medical, dental, vision, and prescription coverage. * **Flexible Schedule Options**: Flexible schedule options to meet your needs and preferences. * **Paid Time Off**: Paid time off to relax, recharge, and pursue your interests. * **Wellbeing Offerings**: Wellbeing offerings, including backup childcare and mental wellness support. * **Tuition Reimbursement**: Tuition reimbursement to help you pursue your education and career goals. * **Paid Training and Development**: Paid training and development opportunities to help you grow and learn. * **Flexible Spending Account**: Flexible spending account to help you save for healthcare expenses and other qualified expenses. * **Life Insurance**: Life insurance to provide financial security for you and your loved ones. * **Disability Insurance**: Disability insurance to provide financial support in the event of a disability. * **401 K and Stock Purchase Plan**: 401 K and stock purchase plan to help you save for retirement and build wealth. **Work from Home Technology Requirements** To work from home, you will need to meet the following technology requirements: * **Secure Home Office Environment**: A secure home office environment that is free from background noise and distractions. * **Reliable Private Internet Connection**: A reliable private internet connection that is not supplied via cellular data or hotspot. * **Private Network**: A private network that is password protected, where you have ownership or line of sight to every device on the network. * **Internet Service Provider**: Internet service provided by a cable or fiber internet service provider (ISP). * **ISP Download Speeds**: ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred. **Work from Home Location Requirements** This role is 100% work from home. We are unable to consider applicants who do not meet the required arenaflex work at home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. **Apply Now** If you are a customer service professional with a passion for delivering exceptional experiences, we invite you to apply for this role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job