Field Appraiser Northern Michigan/Traverse City
About the positionThe Auto Club Group is seeking a Field Auto Physical Damage Appraiser to work remotely while providing exceptional customer service through in-person assessments of vehicle damage. This role involves inspecting vehicles, preparing damage estimates, and guiding customers through the claims process, including handling moderate to complex claims. The position offers a competitive salary and the potential for bonuses based on performance, with opportunities for career advancement within the organization.Responsibilities • Deliver world-class customer service through in-person appointments to assess vehicle damage., • Inspect vehicles and prepare estimates of damage while monitoring repairs for customers., • Review documents and assist members in understanding their case files., • Guide customers through the auto repair process, handling moderate to complex claims including Total Loss., • Travel to field locations as necessary to complete job responsibilities. Requirements • Associate degree in Business Administration, Insurance, or related field, or equivalent work experience., • One year of experience in negotiating claim settlements and preparing estimates., • Completion of relevant insurance training programs or designations (e.g., General Insurance Program, Associate in Claims)., • Eligibility to acquire a State Adjuster's license within 90 days of hire, if required., • Valid state driver's license and knowledge of Fair Trade Practices relating to claims.Nice-to-haves • Experience in the insurance or claims field., • Strong communication skills and excellent customer service abilities., • Effective organizational and follow-up skills. Benefits • Competitive salary with potential monthly bonuses up to $500 based on performance., • Annual performance-based salary increases and corporate incentive plan bonus up to 4%., • 4% automatic 401k enrollment with Company match up to 6%., • Comprehensive medical, dental, and vision coverage., • Paid time off (PTO) - up to 2 weeks in the first year, increasing to 3 weeks at 2 years., • Company cell phone and paid holidays., • Complimentary AAA membership and discounts on travel, entertainment, and shopping.Apply tot his job