Fraud Agent I (US)
About the positionResponsibilities• Processes/investigates/adjudicates/detects assigned claim fraud files and conducts effective analysis and/or investigation of fraud claims/disputes to minimize financial loss to the Bank. • Completes appropriate analysis/re-presentment/judgment adhering to respective rules and regulations within appropriate timelines as required. • Utilizes a variety of analytical techniques and systems to analyze trends and makes informed decisions concerning claims. • Allocates losses and evaluates potentially unusual and/or questionable account activity to deem fraudulent or not by utilizing a variety of analytical techniques and different systems.• Provides in-depth analysis/detection of claims/fraud patterns that are a result of account take overs, identities theft or customers who are being impersonated. • Evaluates/analyses/investigates potentially suspicious and/or questionable account activity and will escalate for further investigation and due diligence as required. • Assists business partners with questions when losses are attributed to their cost centers and/or provides procedural guidance. • Provides guidance to partners on how to protect customers and the Bank against fraud.• Acts as deep specialist/expert within defined area and be a key resource to the Analysts and Agents and other partner solution employees. Requirements• High School diploma required; Undergraduate degree preferred. • 1+ years relevant experience. • Working knowledge of transactions, products, services, systems and processes of line of business and regulatory issues/requirements. • Skill in using computer applications including MS Office. • Ability to communicate effectively in both oral and written form.• Ability to work successfully as a member of a team and independently. • Ability to pay high attention to details. • Ability to analyze, research, organize and prioritize work while meeting multiple deadlines. • Ability to handle confidential information with discretion. Benefits• Base salary and variable compensation/incentive awards. • Health and well-being benefits. • Savings and retirement programs. • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO). • Banking benefits and discounts.• Career development opportunities. • Reward and recognition programs. Apply tot his job