Guest Experience Specialist (Remote)
AboutThe FlexAtThe Flex, we’re redefining what it means to feel at home — anywhere in the world. We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless. Our proprietary Property Management System (PMS) powers this revolution by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords. We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction.If you’re passionate about hospitality, technology, and crafting unforgettable experiences, you’ll thrive here. The RoleAs a Guest Experience Champion, you are the heart ofThe Flex experience — ensuring every guest feels welcomed, supported, and delighted throughout their stay. You’ll blend empathy, precision, and problem-solving to deliver an elevated level of service that merges human warmth with smart automation. This is a dynamic, people-first role — perfect for someone who loves helping others, stays composed under pressure, and wants to help build a new global standard in hospitality.⚙️Key ResponsibilitiesGuest Support – Be the primary contact for guests via chat, email, and phone — responding promptly, kindly, and effectively. Seamless Stays – Coordinate check-ins, checkouts, and local requests to ensure every stay unfolds smoothly. Issue Resolution – Take ownership of challenges, find creative solutions, and turn potential frustrations into moments of delight. Proactive Communication – Anticipate guest needs, provide clear updates, and share thoughtful recommendations. Feedback & Insights – Gather and analyze guest feedback to help improve systems, processes, and service standards.Cross-Team Collaboration – Partner with Operations, Product, and Tech to elevate the end-to-end guest journey. What You Bring• Excellent communication skills — fluent in English (French or other languages are a plus)• Experience in hospitality, short-term rentals, or customer service• Tech-savvy and comfortable using PMS, CRM, and digital support tools• Calm, empathetic, and professional — especially under pressure• Strong attention to detail, a proactive mindset, and genuine passion for service and peopleWhy JoinThe FlexMake an Impact – Help shape how people experience home and travel across the globe.Grow Fast – Join a rapidly scaling company with global ambitions and real career progression. Collaborate Globally – Work with a diverse, high-performing international team. Remote-First Culture – Work from anywhere; we care about results, not location. Earn Rewards – Competitive salary with performance-based incentives. The FlexWe’re not just another property company. We’re building a global ecosystem for flexible living — powered by technology, automation, and a deeply human touch. If you’re ready to create exceptional experiences and be part of a world-class team shaping the future of living, we’d love to meet you.#LI-Remote Apply tot his job