**Health & Benefits - Customer Service Representative / Support Specialist (Remote) at arenaflex**

**Join the arenaflex Team and Revolutionize the Health and Wealth Journey** At arenaflex, we're dedicated to helping businesses and individuals thrive today, tomorrow, and into retirement. As a people-centric and client-obsessed organization, we're committed to delivering superior quality experiences that drive results and promote better outcomes for all. If you're passionate about making a difference in the lives of others and are eager to join a forward-thinking community, we invite you to apply for the Health & Benefits - Customer Service Representative / Support Specialist role. **About arenaflex** arenaflex is a leading provider of innovative solutions that simplify the health and wealth journey. Our mission is to empower individuals and businesses to achieve their goals and reach their full potential. With a strong focus on integrity, we're committed to building long-lasting relationships with our clients and partners. As a member of our team, you'll have the opportunity to be part of a dynamic and supportive community that values collaboration, innovation, and excellence. **Job Summary & Responsibilities** The Health & Benefits - Customer Service Representative / Support Specialist will play a critical role in supporting our customers' journey through the healthcare reimbursement system. This challenging and fast-paced position requires a customer-focused individual who can provide valuable insights, education, and direction to our customers. As a key member of our team, you'll be responsible for: * Providing high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction * Consulting with members to support easy navigation of the available online tools, from checking an account balance to submitting claims * Resolving issues without management intervention to remove barriers for the member * Protecting sensitive member information with discretion * Engaging with members at all levels, prioritizing effectively to meet member service goals and deadlines * Other duties as assigned **Key Responsibilities:** * Provide exceptional customer service through phone, email, and online support * Educate members on CDB policies and programs, ensuring they have a clear understanding of their benefits and options * Resolve member issues efficiently and effectively, without requiring management intervention * Protect sensitive member information and maintain confidentiality * Engage with members at all levels, prioritizing effectively to meet member service goals and deadlines * Collaborate with internal teams to resolve complex issues and improve member experience **Training and Development** As a Health & Benefits - Customer Service Representative / Support Specialist, you'll undergo comprehensive training to ensure you have the skills and knowledge needed to excel in this role. Our training program includes: * A five-week training class, with a product exam at the end of the training period * Mandatory attendance during the training period, with paid training and PTO accrual * Opportunities for cross-training and skill development to enhance your career growth **Requirements and Qualifications** To be successful in this role, you'll need: * 1-3 years of experience in customer service, with prior call center experience preferred * No degree required, but a basic understanding of medical/reimbursement terminology is preferred * Excellent communication and problem-solving skills, with the ability to adapt to a fast-paced environment * Ability to learn, memorize, and retain information, with a strong attention to detail and accuracy * Ability to work hours of 10:30 am-7:00 pm CST, with occasional overtime required * Prolonged periods of sitting at a desk and working on a computer, with occasional lifting of items up to 25 pounds **Compensation and Benefits** As a Health & Benefits - Customer Service Representative / Support Specialist at arenaflex, you'll enjoy a competitive compensation package, including: * Hourly pay rate of $17.50, with an opportunity to earn bonus per quarter * Industry-leading benefits, including healthcare, 401K savings plan, company holidays, paid time off, parental leave, and an employee assistance program * Opportunities for career growth and development, with a focus on excellence and innovation **How to Apply** If you're passionate about making a difference in the lives of others and are eager to join a forward-thinking community, we invite you to apply for the Health & Benefits - Customer Service Representative / Support Specialist role at arenaflex. Please submit your application and resume through our online portal. **Apply Now!** [Apply Job!]( **Note:** arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job