[Hiring] Analyst, EHR Support @MDVIP LLC

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role DescriptionThe Support Analyst provides tier-one and tier-two support to MDVIP-affiliated practices utilizing the athenaOne Electronic Health Record (EHR) platform. This role ensures timely, accurate resolution of application and workflow-related issues through proactive case management, detailed documentation, and strong collaboration with internal MDVIP teams and external vendors.The Support Analyst plays a critical role in maintaining system stability, provider satisfaction, and operational efficiency across the EHR landscape. This position requires analytical problem-solving skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced, remote environment. If you're a strategic and results-driven individual with a passion for helping physicians and clinics thrive, we’d love to hear from you! • Provide day-to-day support for physician practices using the athenaOne EHR system, including troubleshooting access, workflow, and configuration issues, while delivering excellent customer service to ensure a positive user experience for physicians and staff.• Manage and resolve support tickets within established service-level timelines, ensuring accurate documentation and timely follow-up in Salesforce. • Analyze issues to identify trends, root causes, and opportunities for workflow or system improvement. • Collaborate with EHR Trainers, Onboarding Managers, Revenue Cycle, and other internal teams to resolve complex or cross-functional issues. • Assist with user provisioning, system configuration checks, and validation for practices while contributing to knowledge base articles, job aids, and process improvements.Qualifications• Associate degree or equivalent combination of education and experience. • Minimum 2 years of EHR support experience, preferably athenaOne. Requirements• Experience in healthcare or primary care practice operations. • Understanding of clinical and administrative workflows, billing processes, and data integrity standards. Benefits• Be part of a mission-driven organization leading innovation in personalized healthcare. • Drive transformation and growth in a dynamic, fast-paced environment.• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles. • Comprehensive benefits: health, dental, vision insurance, and retirement plans. • Professional development: access to ongoing training and leadership development programs. • Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence. Apply tot his job