[Hiring] APD Claims Adjuster, Rideshare @Reserv

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking highly organized and customer-focused Commercial Auto Claims Adjusters to join our team in support of rideshare-focused auto physical damage claims. In this role, you'll manage claims involving commercial auto ride share exposures including driver and third-party incidents unique to the rideshare ecosystem. You’ll interact directly with rideshare drivers and affected third parties, ensuring a smooth, empathetic, and timely resolution of claims. This role is ideal for someone experienced in the rideshare who can balance high-volume claims with top-tier customer service. You’ll also be instrumental in helping us refine our claims processes and tools for this unique line of business by collaborating with our product and engineering teams. Qualifications • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. • Experience in commercial auto ride share claims a plus. • Passionate claim professional who cares about the customer and their experience. • Empathetic. You exercise empathy and patience towards everyone you interact with. • Sense of urgency - at all times. That does not mean working at all hours. • Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest. • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. • Anti-status quo. You don’t just wish things were done differently, you action on it. • Communicative. (we'd love to know what this means to you) • And did we mention, you have a sense of humor. Claims are hard enough as it is. Requirements • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) • Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license • Minimum of 3 years of experience on point and concentrated in Ride Share APD claims adjusting, ideally with: • First-party comp & collision • Third-party property damage and bodily injury • Total loss and liability investigations • Experience with Ride Share (or TNC/Livery) is required. • Willing to obtain all licenses within 60 days, including completing state required testing • Knowledge of state regulations, policy provisions, and standard operating procedures • Commercial experience preferred • Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures • Curious and motivated by problem solving and questioning the status quo • Desire to engage in learning opportunities and continuous professional development • Willingness to travel for client and claims needs Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy • Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Work toward reducing and eliminating all the administrative work from an adjuster role • Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you! Apply tot his job