[Hiring] New Patient Consultant I @CCRM Fertility

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role DescriptionAs a New Patient Consultant, you are the first voice a patient hears when beginning their fertility journey with CCRM. This is a fast-paced, high-volume role focused on converting new leads into scheduled appointments while delivering exceptional service. • Handle high volumes of inbound calls, form submissions, and patient inquiries• Conduct outbound follow-up calls and emails to convert leads into scheduled consults• Provide clear, warm, and accurate information about our physicians, services, and locations• Guide patients through the early steps of the journey—from referral to scheduled appointment• Accurately collect and enter patient information into Salesforce and bolthires (EMR)• Send consent forms and registration materials via DocuSign• Use standardized scripts and outreach workflows to ensure consistent service• Collaborate with clinical teams to confirm next steps and handoffs• Escalate clinical or financial questions to the appropriate team• Adhere to HIPAA regulations and maintain patient confidentiality at all times• Meet individual and team productivity goals for scheduling, call handling, and conversion• Participate in ongoing training, team meetings, and quality reviews• Other duties as assignedQualifications• High School Diploma or GED required• 1+ year experience in a high-volume call center preferred• 1+ year experience in healthcare or women’s health preferred• Strong communication skills—both verbal and written• Ability to multitask and navigate multiple systems (Salesforce, bolthires, phone platform)• Goal-oriented with a positive, team-first attitude• Compassion for patients navigating sensitive and emotional topics• Comfort working in a metric-driven environmentRequirements• You thrive in a structured, high-energy work environment• You’re empathetic and clear under pressure• You love helping people and connecting them to the right resources• You’re motivated by performance goals and service quality• You know how to follow a process while still adding a personal touchBenefits• Generous Paid Time Off (PTO) and paid holidays• Medical, Dental, and Vision Insurance• Health benefits start the first of the month after your start date• 401(k) plan with company match (after 2 months of service)• Life insurance, short-term disability, and supplemental options• Health Savings Account (HSA) and Flexible Spending (FSA)• Paid Family Medical Leave (after 1 year)• Job training, cross-training, and professional development opportunities• Performance bonus potential• Overtime pay for hourly team members• Holiday pay (1.5x)• Weekend shift differential ($4.00/hour) Apply tot his job