Hiring ServiceNow ITOM Architect at Remote Full Time
ServiceNow ITOM Architect Remote Full Time Job Description Must Have Technical/Functional Skills ITOM : • Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration) CMDB Management: • Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions. • Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules ITSM: • Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow Integration : • Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems • Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP App Engine : Expertise in Custom module implementations • Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting • Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features • CTAs/ ServiceNow Certified Candidates Preferred Roles & Responsibilities Requirements Gathering and Process Mapping: • Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features. • Understand business needs and map them to ServiceNow capabilities, ensuring • streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard. Solution and Architecture Design: • Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams • Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules Implementation: • Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts). • Ensure delivery aligns with defined architecture and standards. • Provide oversight on ServiceNow configuration, customization, and integrations. • Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams Reporting & Dashboards • Design custom and out-of-the-box performance analytics, reports, and dashboards Knowledge & Mentorship: • Guide and mentor development teams, BA teams, and platform administrators. • Create knowledge artifacts and reusable design templates. • Stay updated with new ServiceNow releases and ensure roadmap alignment. Pre Sales & Solutioning: • Support the pre-sales team with solutioning and effort estimation. • Provide product demos and support proof of concepts as required • Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap Generic Managerial Skills: • Strong communication, presentation and interpersonal skills • Strong analytical and problem-solving skills Thanks and Regards Awanish Shekhar Account Manager SI Practices USA Okaya Inc. 418 Broadway #7195, Albany, NY 12207 Cell No 631 705 9048 Landline: +1-631-267-4883 extn 183 Fax: 631-389-2446 Email [email protected] Apply tot his job