Human Resources Director – Remote (supporting MA, RI, CT and CA operations)

Description: Company Overview: Our client is a franchise owner and operator of Supercuts and Radiant Waxing Salons, with over 90 salons across Massachusetts, New Hampshire, and Rhode Island and California. We foster a caring, people-first environment and are strongly committed to the development of our stylists and waxologists so they have the skills they need to take control of their future and deliver exceptional service. Most importantly, we have fun while we do it. Position Summary: The Human Resources Manager is responsible for leading and managing all HR functions including a team that includes a HR Generalist, HR Administrator and Recruiter across multi-state salon operations. This role supports company leadership and field management by developing HR strategies, maintaining compliance, strengthening company culture, and supporting the growth, engagement and retention of our employees. Responsibilities: • Develop, implement, and maintain HR policies and procedures aligned with company values. • Serve as a trusted HR partner to ownership, leadership, and salon management. • Manage employee relations, including performance management, retention strategies, investigations, conflict resolution. • Oversee recruitment, hiring, and onboarding for salon and corporate roles. • Support training, development, and career growth initiatives for employees and managers. • Ensure compliance with federal, state, and local employment laws across MA, NH, RI and Ca law. Administer employee benefits and act as a resource for employee questions • Maintain accurate employee records and HR documentation • Track HR metrics and recommend improvements to processes and programs Requirements: • Bachelor’s degree in Human Resources, Business Administration, or a related field • 10+ years of HR experience, preferably in multi-location, retail, hospitality, or service environments, Franchise experience a plus • Strong knowledge of employment laws and HR best practices • Excellent communication, interpersonal, and problem-solving skills • Ability to build relationships at all levels of the organization • Organized, hands-on, and adaptable in a fast-paced environment • HR certification (PHR, SPHR, SHRM-CP/SCP) preferred • ACA Management/Open enrollment experience • 401K administration experience, • ADA exposure • Clear experience managing a team that includes a Generalist, Recruiter and an HR Administrator. Compensation: $125K Job Type: Full-time Pay: From $125,000.00 per year Application Question(s): • ACA Management/Open enrollment experience. • Strong knowledge of employment laws and HR best practices. • Should live in New England - MA, NH, RI, CT preferred Experience: • Human resources: 10 years (Required) Location: • Remote (Preferred) Work Location: Remote Apply tot his job