Integration Support Specialist, Tier 2

Overview Employer Industry: Software Development Why consider this job opportunity • Opportunity for career advancement and growth within the organization • Work remotely from anywhere in the U.S. • Competitive base pay with potential equity compensation • Supportive and collaborative work environment • Chance to resolve complex technical issues and make a significant impact on customer satisfaction What to Expect (Job Responsibilities) • Investigate and resolve complex tier 2 technical issues for ERP integrations, focusing on errors related to accounting software like Sage or QuickBooks • Troubleshoot integration technical issues in the customer's Windows environment or Procore's internal microservices • Provide support for live customer interactions via phone, chat, and email while managing a queue-based system • Efficiently manage a backlog of cases in ticketing systems like Salesforce, Jira, or Zendesk • Collaborate with development teams to escalate and resolve API-related errors What is Required (Qualifications) • 2+ years of technical support experience in a contact center environment • Bachelor's degree or equivalent work experience • Proven background in providing technical support for complex software integrations, preferably with accounting software • Experience in a queue-based technical support role with live phone, chat, and email assistance • Strong analytical and technical troubleshooting skills How to Stand Out (Preferred Qualifications) • Familiarity with ticketing systems such as Salesforce, Jira, or Zendesk • Strong customer support and client relation skills • Ability to prioritize multiple tasks effectively under pressure • Experience working in a collaborative problem-solving environment #SoftwareDevelopment #TechnicalSupport #RemoteWork #CareerOpportunity #CustomerSatisfaction We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Apply tot his job