IT Operations Manager (Remote/Hybrid Option)

About the position The IT Operations Manager plays a crucial role in supporting and assisting the IT Management team and the entire IT department. This position has a broad scope of responsibilities including supporting the overall business operations of the IT department, coordination of projects, managing SLAs, onboarding oversight, policy updates, vendor oversight, business continuity management, etc. in a rapidly changing, fast-paced IT environment. The IT Operations Manager must be tech-savvy, able to triage and multitask multiple projects simultaneously, communicate effectively with stakeholders and possess exceptional customer service abilities while supporting the IT business operations effectively. Responsibilities • Collaborate with IT leadership to develop operational strategies that align with the company's overall vision and goals. • Lead departmental communications efforts (all-IT calls and events, training awareness, etc.) to ensure information is being distributed and shared across the department timely. • Track key performance indicators (KPIs), analyze data to identify trends, and make data-driven decisions to improve operational performance. • Recruiting, onboarding, training, guiding where needed and assisting with performance evaluations where necessary. • Work with third-party vendors to procure and maintain IT equipment, services while also maintaining vendor oversight and monitoring of SLAs. • Ensure the reliability and security of IT systems, protecting the organization from potential threats by conducting internal audits of IT systems. • Assess and recommend new technologies that can improve the organization's IT capabilities. • Assist in the development and management of the IT budget, ensuring cost-effective use of resources. • Establish, review and modify IT policies and procedures to ensure compliance with industry standards and regulatory requirements. • Oversee the maintenance and testing of the company's disaster recovery plan and the IT portion of the business continuity plan. • Provide regular updates to IT management on operational performance through data analysis and reporting. • Provide support to the IT Management team on an as-needed basis. • Perform other duties as assigned. Requirements • Bachelor's degree in relevant fields such as Computer Science, Information Technology, Business Management, or Information Systems. • 2+ years of IT operational experience (preferably in a healthcare setting). • Strong understanding of project management. • Exceptional communication skills and ability to collaborate effectively with interdisciplinary teams. Nice-to-haves • Master's degree in a relevant field such as Computer Science, Information Technology, Business Management or Information Systems. • 5+ years' IT operational experience within the healthcare industry. • ITIL, PMP, and/or CISSP certifications. Benefits • Annual incentive bonus plan • Medical, dental, and vision insurance with low deductible/low cost health plan • Generous vacation and sick time accrual • 12 paid holidays • State Retirement (pension plan) • 401(k) Plan with employer match • Company paid life and disability insurance • Wellness Programs • Public Service Loan Forgiveness Qualifying Employer Apply tot his job