IT Support Technician - Onsite and Remote Support Specialist

Description Are you a tech-savvy problem solver with a passion for delivering top-tier IT support? Join our dynamic team of IT professionals and be part of a fast-paced environment where attention to detail and timely responses are key. We specialize in providing 24⁄7 “white-glove” IT support, catering to industries that demand excellence, including high-end boutique hotels, restaurants, and nightclubs. If you’re looking for a rewarding role where you can make an impact, this is the opportunity for you! As an IT Support Technician, you will play a vital role in ensuring seamless IT operations across multiple locations. You’ll provide both onsite and remote support, troubleshooting a variety of hardware and software issues. This position requires a hands-on approach, professional appearance, and a commitment to delivering outstanding service daily. Company Culture and Environment Work in a fast-paced, engaging environment where every day presents new challenges. Join a team of dedicated IT professionals who are passionate about technology and service excellence. Career Growth and Development Opportunities Opportunity for growth and professional development is emphasized in the role, allowing you to advance your IT career. Detailed Benefits and Perks • Be part of a company that values innovation, teamwork, and customer satisfaction. Compensation and Benefits • Competitive salary based on experience • Health, dental, and vision insurance • Retirement savings plan with company matching • Generous vacation and paid time off policy • Opportunities for professional development and continuous learning • Flexible working hours • Remote work options available Why you should apply for this position today If you’re ready to take your IT career to the next level and work with a team that values your expertise, apply today! Skills • Experience providing both onsite and remote desktop support. • Proficiency with remote support tools such as VNC, LogMeIn, and RDP. • Strong troubleshooting skills and the ability to diagnose technical issues efficiently. • Experience with TCP/IP, network cables, IP phones, printer connectivity, and POS devices. • Knowledge of Active Directory administration and workstation configuration. • A professional, dependable, and goal-driven mindset with excellent organizational skills. • Independent, self-motivated attitude with a commitment to continuous learning. • Familiarity with Windows server and desktop operating systems. • Understanding of hotel property management and point-of-sale applications. • Knowledge of PC and server hardware, including peripherals and configuration. • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Exchange. • Strong customer service skills with a focus on prompt and courteous communication. • Ability to multitask effectively in a fast-paced environment. • Willingness to travel occasionally. Responsibilities • Provide onsite and remote desktop support for hardware and software troubleshooting. • Learn and support industry-specific and proprietary management systems. • Set up, deploy, and maintain end-user equipment. • Perform network administration functions, including user account permissions and Active Directory changes. • Ensure client satisfaction through follow-ups and effective resolution of IT issues. • Maintain accurate records in the ticketing system with timely updates. • Research and resolve issues across all IT functions. • Collaborate with peers to develop effective technical solutions. • Manage daily help desk requests and assigned projects requiring coordination across teams. Qualifications • 5+ years of IT-related experience or equivalent. • 2+ years of telecommunications experience. • Familiarity with mobile devices in an enterprise environment (iPads, iPhones, Android). • Understanding of PCI compliance and security certificates. • Experience with Ruckus and Meraki access point administration. • Networking knowledge, including IP troubleshooting. • Experience with hospitality IT applications such as PMS: Opera, POS: Micros, Revenue Management: Ideas, Building Management: HotSOS, Safelock, InnComm, and Sales Systems: Delphi, Salesforce. Education Requirements • High school diploma or equivalent; relevant certifications are a plus. Education Requirements Credential Category • Relevant IT certifications (e.g., CompTIA A+, Network+). Experience Requirements • At least 5 years of relevant experience in IT support roles. Why work in Lewisville, TX? Lewisville offers a vibrant community with a growing economy and a variety of recreational opportunities. The city is known for its family-friendly atmosphere, excellent schools, and proximity to the Dallas-Fort Worth area, providing access to a wealth of cultural, dining, and entertainment options. Apply tot his job