Academic Success Coach (College of Sciences)

About the position Responsibilities • Maintain a case load/roster of students and use MyKnightStar to track and monitor engagements and progress. • Develop and implement proactive outreach services focused on retention and student success. • Co-develop success plans with students and empower them to understand their degree requirements. • Analyze students' academic and personal issues and refer them to appropriate campus resources. • Provide accurate and timely information and coaching support to students from enrollment through graduation. • Support student retention and graduation initiatives by identifying and resolving barriers to success. • Monitor student progress, analyze problem areas, and conduct intervention activities as needed. • Serve as the appointed representative to the academic college for retention and student success initiatives. • Implement strategies to increase registration, enrollment, and timely graduation in partnership with the college. Requirements • Bachelor's degree in a relevant field. • Under 1 year of relevant experience or an equivalent combination of education and experience. • Proficiency in Microsoft Office suite (Word, Excel) and desktop agent software (e.g., MS TEAMS). • Strong communication skills, both written and oral. • Ability to work under pressure and meet deadlines. Nice-to-haves • Experience in higher education or student coaching. • Understanding of case management principles. • Experience with customer service and using a CRM for tracking interactions. Benefits • Paid holidays • Health insurance • Dental insurance • Tuition reimbursement • Paid time off • Employee assistance program • Vision insurance • Employee discount • Life insurance Apply tot his job