Account Executive I

Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. The Account Executive I is responsible for spearheading sales initiatives within the education and healthcare markets, building trusted relationships with customers, and driving business growth through strategic account management and customer retention efforts. Responsibilities - Champion strategic customer partnerships in the assigned territory, serving as the indispensable advisor and delivering lasting value to every customer - Serve as the principal representative of CPI for actual or potential customers - Accelerate business growth by uncovering and capitalizing on opportunities to expand existing accounts through strategic upselling and cross-selling of CPI’s programs, products, and services - Develop and execute strategic account plans to increase customer lifetime value - Elevate customer satisfaction and loyalty by implementing proactive strategies that reduce churn and maximize retention - Deliver compelling, solution-oriented presentations that address customer needs and showcase CPI’s unique value proposition - Maintain accurate records of all customer interactions and sales activities, leveraging CRM and sales tools for accurate tracking and forecasting - Partner with cross-functional teams, including marketing, product management, and customer care, to ensure seamless customer experiences and successful solution implementations - Provide actionable insights to leadership on industry trends, competitive activity, and client feedback to support strategic planning - Report regularly on sales performance, customer engagements, and pipeline progress to leadership - Represent CPI at trade shows, conferences, and other industry events to expand market presence and build valuable connections - Stay ahead of industry trends, competitive offerings, and regulatory requirements to position CPI competitively - Perform other position-related duties as assigned Skills - Bachelor's degree in business, marketing, or related field - One or more years of successful sales experience - Proven experience in an account management, customer success, or ‘farmer' sales role - Familiarity with contract renewal and negotiation - Proficiency with Microsoft Office suite and CRM platforms - Valid Driver's License - Meet all Vendor Credentialing requirements to ensure unrestricted access to CPI customer sites, including valid identification, background checks, drug screening, and required immunizations (such as COVID-19), as specified by each customer - Continuously uphold all credentialing standards throughout employment to support essential job functions - Exceptional interpersonal, communication, and active listening skills with a genuine passion for helping customers succeed - Strong analytical and problem-solving skills to understand customer challenges and provide consultative, effective solutions - Motivated by stability, customer success, and loyalty rather than short-term closing targets - Ability to think strategically and develop long-term account plans aligned with customer goals - Demonstrated success in B2B consultative or solutions-based sales environments Benefits - Comprehensive benefits package - 401k - PTO - Health & Wellness Days - Paid Volunteer Time Off - Continuing education and training - Hybrid or remote work schedule - Paid Parental Leave Company Overview - Crisis Prevention Institute provides training and consulting in behavior management and dementia care for human service professionals. It was founded in 1980, and is headquartered in Milwaukee, Wisconsin, USA, with a workforce of 201-500 employees. Its website is http://www.crisisprevention.com/.