Beth Israel Lahey Health is a healthcare organization dedicated to making a difference in people's lives. The Administrative Assistant II will support the Cognitive Neurology Department by providing essential administrative support to physicians and managing patient interactions and records.
Responsibilities
- Answers and screens telephone calls
- Takes accurate messages or directs call to appropriate person
- Greets and directs patients, families, visitors and staff
- Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority
- Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments
- Schedules patient appointments utilizing scheduling tools and resources
- Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed
- Obtains patient information and materials as needed from referral sources
- Prepares patient records for clinical activities and maintains patient records for physicians
- Acts as liaison with other departments and external customers in a calm and supportive manner
- Handles confidential information appropriately and explains policies and procedures when necessary
- Collects co-payments from patients at point-of-service
- Coordinates billing tickets for office visits and services following established procedures
- Forwards all billing fee tickets according to protocol to billing staff
- Reconciles collections at the end of the business day per established protocol
- Maintains physicians' clinical and administrative schedules and calendars
- Types correspondence, manuscripts and/or others documents
- Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems
- Prepares and distributes routine reports
- Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls
- Obtains authorization for radiologic exams as needed
- Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI
- Participates in and is responsible for special projects and process improvement initiatives as requested
Skills
- High School diploma or GED required
- 1-3 years related work experience required
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
- Associate's degree preferred
- Healthcare experience
Company Overview
Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services. It was founded in 2019, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 10001+ employees. Its website is https://www.bilh.org.
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