Administrator - L3

Job title: Administrator - L3 in Plano, TX at Wipro
Company: Wipro
Job description: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job DescriptionRole PurposeThe purpose of the role is to resolve, maintain and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction͏Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client's network/ server/ system/ storage/ platform/ infrastructure and other equipment's to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

͏Deliver No Performance Parameter Measure
1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails͏͏Title: Senior Network EngineerDuration:6+ months of Contract with possible extension of hireLocation: Plano, TXKey Responsibilities:

• Monitoring all active network equipment, ensuring seamless operations, system availability, and reliability.
• Troubleshooting and resolving network issues, implementing security measures, and proactively optimizing network performance.
• Performing network maintenance and system upgrades including service packs, patches hot fixes, and security configurations
• Monitor system resource utilization, trending, and capacity planning
• Level 2/3 support and troubleshooting to resolve issues.( This includes diagnosing network problems, analyzing network logs, and implementing solutions to resolve network issues)
• Work within established configuration and change Management policies.
• Assist in network design and implementation.
• Troubleshoot issues with Network Deployment.
• Identify potential failures and recommend solutions.
• Liaise with Vendors and other IT personnel for Problem resolution.
• Update knowledge base with known errors.

Requirements and Skills

• Proven experience in a network administrator role
• Excellent knowledge and troubleshooting skills on SD WAN, LAN segmentation, Cisco Switches, Cisco Wireless Access Points, Cisco Wireless Controllers, Cisco Routers, and Riverbed Bandwidth Optimizers.
• Maintain design of LAN/WAN including protocols and routing.
• Proven hands-on experience in networking, routing, and switching.
• Solid understanding of network operating systems ( JUNOS and Cisco IOS)
• Sharp troubleshooting skills. Ability to work independently.
• Deep understanding of Networking protocols ( IPSEC, HSRP, BGP, OSPF)
• Solid understanding of the OSI or TCP/IP Model
• Experience with Internet VPN's remote implementation, troubleshooting, and problem resolution is desired.
• Hands-on experience with Monitoring network diagnostic and network analytics tools
• Excellent Written and Verbal Communication.
• Bachelor's degree (or equivalent) in computer science or related field
• Professional certification, such as CCNA or CCDA
• Stay up to date with the latest networking technologies and best practices.

“Expected annual pay for this role ranges from [$90,000] to [$110,000]. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.”Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis.. Wipro provides equal opportunities to all and values diversityIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
Expected salary:
Location: Plano, TX
Apply for the job now! Apply Now