In A Nutshell
Location
Hybrid Lancaster, PA, USA
Salary
$68,000-$73,000
Job Type
Full-time
Experience Level
Entry-level
Deadline to apply
July 8, 2026
Help design, build, and deploy AI-powered solutions (primarily within the Microsoft Copilot ecosystem) and equip staff to use them confidently and responsibly.
Responsibilities
Department Discovery & Business Process Analysis
• Partner with department leaders and staff to map current workflows, identify inefficiencies, and surface high-value opportunities where AI can reduce manual effort, improve quality, or accelerate outcomes.
• Translate business needs into clear technical requirements for AI solutions, serving as the bridge between non-technical staff and technology capabilities.
AI Solution Design & Implementation
• Build and deploy practical AI solutions using Microsoft 365 Copilot, Copilot Studio (agents), Power Automate, and related tools — including custom agents, prompt libraries, and automated workflows.
• Evaluate, pilot, and integrate AI tools and features, paying close attention to data ownership, confidentiality, security, and alignment with HOPE’s AI governance policies.
Training, Enablement & Adoption
• Design and deliver role-based AI training sessions that build staff confidence and competence with approved AI tools. Help users understand how AI can help them use AI better.
• Create internal enablement resources — quick-start guides, FAQs, video walkthroughs, and use-case examples — that make AI tools approachable for non-technical audiences.
• Provide one-on-one coaching and “office hours” support to help staff embed AI into their daily routines.
Measurement, Reporting & Continuous Improvement
• Track adoption metrics, usage patterns, and workflow impact to evaluate the effectiveness of AI implementations and report findings to leadership.
• Gather ongoing feedback from staff to identify new use cases, unmet needs, and areas for improvement.
• Stay current on emerging AI capabilities, especially within the Microsoft ecosystem, and recommend new features or tools for piloting.
Responsible AI & Stewardship
• Ensure all AI implementations adhere to HOPE’s guiding principles: wise exploration, ethical and mission-aligned use, human-centered design, and responsible governance.
• Help translate responsible AI concepts into clear, faith-informed guidance grounded in stewardship, trust, and care for others.
• Comply with HOPE’s AI Acceptable Use Policy, data protection requirements, and all applicable reporting procedures.
Skillset
• Personal confession of Christian faith and commitment to the mission and vision of HOPE International.
• 3+ years of experience in one or more of the following: IT, business process improvement, digital transformation, AI/ML implementation, or technology consulting.
• Demonstrated ability to analyze business processes, identify automation/AI opportunities, and implement solutions end-to-end.
• Working knowledge of generative AI tools and concepts (e.g., prompt engineering, agents, context windows, model differences).
• Experience with the Microsoft 365 ecosystem; hands-on experience with Microsoft Copilot, Copilot Studio, Power Platform, or similar tools.
• Strong written and verbal communication skills, especially the ability to explain technical concepts to non-technical audiences.
• Proven ability to design and deliver effective training or enablement programs.
• Comfort working across departments, building relationships, and navigating ambiguity with a posture of humility, curiosity, and service.
• Experience in nonprofit, international development, or faith-based organizations preferred.
• Familiarity with AI governance, data protection, privacy, or information security concepts preferred.
• Cross-cultural awareness or experience working in global contexts preferred.
• Familiarity with project management tools (e.g., Asana, Jira) preferred.
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