<div><h3>About the role</h3>
<p>Accel International Manpower Corporation is seeking an Airline Customer Support Specialist to join our dynamic team based in Taytay Rizal. As an Airline Customer Support Specialist, you will play a pivotal role in providing exceptional customer service and support to our airline's clients and passengers. This full‑time position offers an exciting opportunity to work in a fast‑paced, customer‑centric environment.</p>
<h3>What you'll be doing</h3>
<ul>
<li><p>Respond to customer inquiries and complaints via phone, email, and other communication channels</p></li>
<li><p>Provide accurate and timely information about flight schedules, policies, and procedures</p></li>
<li><p>Assist customers with booking, rebooking, and cancelling flights</p></li>
<li><p>Resolve customer issues and concerns in a professional and empathetic manner</p></li>
<li><p>Maintain detailed records of customer interactions and follow up as needed</p></li>
<li><p>Collaborate with cross‑functional teams to ensure a seamless customer experience</p></li>
<li><p>Continuously expand your knowledge of the airline industry and customer service best practices</p></li>
</ul>
<h3>What we're looking for</h3>
<ul>
<li><p>Proven customer service experience, preferably in a call centre or airline industry setting</p></li>
<li><p>Excellent communication and interpersonal skills, with the ability to handle a variety of customer interactions</p></li>
<li><p>Strong problem‑solving and decision‑making abilities to address customer issues effectively</p></li>
<li><p>Proficiency in using computer systems and customer relationship management (CRM) tools</p></li>
<li><p>Flexibility to work in a 24/7 environment, including evenings, weekends, and holidays</p></li>
<li><p>Fluency in English and the local language</p></li>
<li><p>Positive attitude and a genuine passion for delivering exceptional customer service</p></li>
</ul>
<h3>What we offer</h3>
<ul>
<li><p>Competitive salary and performance‑based bonuses</p></li>
<li><p>Comprehensive health and wellness benefits, including medical, dental, and vision coverage</p></li>
<li><p>Opportunities for professional development and career advancement</p></li>
<li><p>Supportive and collaborative work environment</p></li>
<li><p>Team‑building activities and social events</p></li>
</ul>
<h3>About us</h3>
<p>Accel International Manpower Corporation is a leading provider of staffing solutions in the Philippines. With a focus on delivering exceptional customer service, we partner with a wide range of industries, including aviation, to connect talented individuals with exciting career opportunities. Join our team and become part of a dynamic, growing organisation committed to your success.</p>
<p>Apply now to become our next Airline Customer Support Specialist</p></div>
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