Apple Support College Program At Home Advisor - California State University Stanislaus

About the position Responsibilities • Engage with customers to provide technical support and troubleshooting for Apple products. • Deliver world-class customer service and ensure a positive customer experience. • Utilize documented troubleshooting flows to resolve customer issues effectively. • Listen to customer needs and tailor solutions accordingly. • Participate in part-time training and ongoing development to enhance skills. Requirements • Currently enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later. • A quiet home workspace with an ergonomic chair and desk. • A hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps. • Availability for nine weeks of part-time paid training totaling 24 hours a week. • Ability to work 20 hours weekly post-training, with flexibility based on business needs. • Minimum typing speed of 40 WPM while conversing with customers. • Successful completion of a pre-employment assessment, background check, and initial training. • A minimum GPA of 2.7. Nice-to-haves • Majoring in Business, Communications, Computer Science, Engineering, or any tech-related field. • Passion for customer service and ownership of the customer experience. • Ability to navigate difficult conversations and display resilience. • Effective time management skills, including multitasking and prioritization. • Eagerness to learn and take on new challenges in technical troubleshooting. Benefits • Comprehensive medical and dental coverage. • Retirement benefits including a 401k plan. • Employee stock purchase plan with discounted stock options. • Reimbursement for certain educational expenses, including tuition. • Access to a range of discounted products and free services. Apply tot his job