Apple Support College Program At Home Advisor - Johnson C. Smith University

About the position Responsibilities • Provide world-class customer service and technical support for Apple products. • Engage with customers to understand their needs and provide tailored solutions. • Utilize documented troubleshooting flows to resolve technical issues effectively. • Listen to customers and communicate solutions with patience and clarity. • Participate in ongoing training and development to enhance technical skills and customer service abilities. Requirements • Enrolled in at least one class at a university in the U.S. pursuing a bachelor's degree or higher, with enrollment through December of 2026 or later. • A quiet home workspace with an ergonomic chair and desk. • A hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps. • Available for nine weeks of part-time paid training totaling 24 hours a week. • Post-training availability to work 20 weekly hours, similar to the training schedule. • Able to flex up or down in weekly hours based on business needs. • Minimum typing speed of 40 WPM while talking with customers. • Successful completion of a pre-employment assessment, background check, and initial training. • A minimum GPA of 2.7. Nice-to-haves • Majoring in Business, Communications, Computer Science, Engineering, or any other tech-related field. • Passion for customer service and ownership of the customer experience. • Ability to navigate difficult conversations and display resilience. • Effective time management skills, including multitasking and prioritization. • Eagerness to learn and take on new challenges in technical troubleshooting. • Ability to self-manage and work independently in a fast-paced environment. Benefits • Competitive pay • Eligibility to participate in the company stock plan • Time off • Employee discount • Dedicated resources for ongoing growth and career development Apply tot his job