Hanna Interpreting Services LLC is a people-first organization dedicated to ensuring communication access for the Deaf community. They are seeking an ASL Scheduling Liaison to oversee ASL assignments, maintain relationships with interpreters, and ensure high-quality service delivery to clients.
Responsibilities
- Coordinate all ASL interpreting assignments statewide — from job creation through completion
- Build and maintain strong relationships with ASL interpreters, understanding their preferences, certifications, and availability
- Act as liaison between customers, interpreters, and internal teams to ensure seamless communication and service delivery
- Monitor ASL fulfillment rates, interpreter utilization, gross profit trends, and share insights with leadership
- Ensure all assignments meet contractual, credentialing, and quality requirements (RID, BEI, NAD, etc.)
- Provide professional, timely communication to customers regarding scheduling updates and confirmations
- Collaborate with the scheduling team and leads to balance workload and meet customer needs
- Help expand Hanna’s ASL interpreter network by connecting with schools, programs, and community organizations
Skills
- Strongly connected to and involved with the Deaf community (CODA, interpreting graduate/student, or professional ally)
- Excellent written and verbal communication skills
- Highly organized with strong attention to detail and follow-through
- Tech-savvy; comfortable with CRMs, scheduling systems, and Google Workspace
- Professional, dependable, and able to thrive in a fast-paced environment
- Experience in scheduling, coordination, customer service, or within the interpreting industry preferred
- Familiarity with ASL interpreting logistics, Deaf culture, and interpreter credentialing
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Professional development opportunities
- Employee assistance program
- Company-sponsored events and activities
- Hybrid Work Environment
Company Overview
Hanna Interpreting is an award-winning, woman and minority-owned small business providing interpretation, translation, and transcription services nationwide. It was founded in 2010, and is headquartered in Spring Valley, California, USA, with a workforce of 51-200 employees. Its website is https://www.hannais.com.
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