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Posted Apr 10, 2026

Associate, Bank Operations

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Community Federal Savings Bank (CFSB) is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. CFSB is seeking a detail-oriented and proactive Associate, Bank Operations who will focus on abandoned and unclaimed properties. Responsibilities - Run daily/weekly dormancy and escheatment reports to identify eligible accounts across product lines (checking/savings, cards, remittances, gift cards) - Validate dormancy triggers (e.g., period of inactivity, returned mail, undeliverable statements) and customer contact details - Prepare and send due diligence notices (mail/email) within mandated timelines; track responses and reactivation outcomes - Process state escheat filings (pre‑escheat, remittance, and post‑escheat confirmations) and reconcile balances with Finance/GL - Post required general ledger entries and ensure journal support aligns with filings and remittances - Maintain audit trails: notices, dates, amounts, account evidence, and state reporting artifacts - Coordinate with Customer Service to reactivate accounts when customers respond; reverse escheat workflow where appropriate - Partner with Compliance/Legal on policy interpretation and changes to state rules - Work with Finance on monthly close impacts, reconciliation, and remittance confirmations - Coordinate with Technology/Data teams on report logic, file formats, and secure data transfer to state portals/vendors - Engage Customer Experience on outreach templates and clear customer guidance - Research and resolve customers’ inquiries - Work collaboratively with internal teams to ensure client satisfaction and successful project completion - Generate and compile data for internal/external audits. Which may include MRA remediation related 314 rule - Perform quality control checks to ensure all processing and posting are accurate - Perform other duties as assigned by Management Skills - Bachelor's Degree or equivalent work experience in a related field - 1–3 years of banking operations experience (deposit ops, card ops, payments, reconciliations, or settlements) - Familiarity with escheatment/unclaimed property processes (dormancy, due diligence, reporting, remittance) - Excellent verbal, written, interpersonal communication and leadership skills - Proven track record of effectively working in cross-functional teams - Ability to communicate effectively with vendors/partners, customers, and internal teams - Detail-oriented and proactive approach - Ability to run daily/weekly dormancy and escheatment reports - Ability to validate dormancy triggers and customer contact details - Ability to prepare and send due diligence notices within mandated timelines - Ability to process state escheat filings and reconcile balances with Finance/GL - Ability to maintain audit trails and coordinate with Customer Service - Ability to partner with Compliance/Legal on policy interpretation - Ability to work with Finance on monthly close impacts and remittance confirmations - Ability to coordinate with Technology/Data teams on report logic and secure data transfer - Ability to engage Customer Experience on outreach templates and customer guidance - Ability to research and resolve customers' inquiries - Ability to perform quality control checks to ensure processing and posting accuracy - “Roll-up-your sleeves” entrepreneurial approach desired Benefits - Performance-based bonus - Other benefits Company Overview - Founded in 2001, CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. It was founded in 2001, and is headquartered in Woodhaven, New York, USA, with a workforce of 51-200 employees. Its website is https://www.cfsb.com/.