SS&C Technologies is a leading financial services and healthcare technology company with a global presence. They are seeking an Associate Client Relations Specialist to handle daily support inquiries and assist with client events within the Alternative Investments Relationship Management Team.
Responsibilities
- Support Alternative Investment clients and provide backup coverage when other team members are out
- Ownership of the daily client requests via email
- Staying compliant the AWD queues and turnaround times
- Reviewing and completing JIRA Ticket requests for daily requests received
- Research and resolve any system issues reported by customers
- Identify and execute opportunities for process improvement
- Build and maintain documentation of Service Intake Team deliverables
Skills
- Bachelor's degree or equivalent experience
- Must have some experience in financial services, banking, reconciliation, accounting etc
- Excel proficiency
- Ability to communicate clearly and effectively, both verbally and in writing
- Attention to detail and ability to trace problems to their source and see resolution through to completion
- Successful colleagues are self-motivated, take ownership of issues, recommend solutions, and appropriately apply relevant procedures
- Must be willing to work on site at least 6 days/month and the hours of 8 AM – 5 PM Central Time
Benefits
- 401k Matching Program
- Professional Development Reimbursement
- Flexible Personal/Vacation Time Off
- Sick Leave
- Paid Holidays
- Medical
- Dental
- Vision
- Employee Assistance Program
- Parental Leave
- Training: Hands-On, Team-Customized, including SS&C University
- Discounts on fitness clubs, travel and more!
Company Overview
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