Zeta Global is an AI-Powered Marketing Cloud that simplifies sophisticated marketing through its platform. The Associate Customer Success Manager plays a critical role in supporting Business Development Directors and Account Executives, ensuring operational excellence and high-quality client experience across a portfolio of accounts.
Responsibilities
- Serve as the day-to-day operational point of contact for assigned accounts, supporting client needs while aligning closely with the Account Executive
- Maintain a clear understanding of client goals, KPIs, expectations, and timelines across multiple accounts
- Ensure accurate execution of campaign setups, launches, optimizations, and reporting
- Manage multiple client workflows simultaneously with high attention to detail, deadlines, and prioritization
- Coordinate platform demos, kick-off calls, training sessions, and RFP support under the direction of Sales
- Communicate ad specifications, creative requirements, and lead times clearly to advertisers and agencies
- Assist with implementation, troubleshooting, and issue resolution related to campaign setups and performance
- Analyze creative performance and extract trends on top performers
- Monitor account performance and flag risks or opportunities early. Candidate must show desire to lead proactively rather than being reactive
- Identify and execute campaign optimization opportunities, testing strategies, and tactics to improve performance
- Own client reporting and performance reviews, ensuring accuracy, clarity, and actionable insights
- Support and help lead recurring client calls, Quarterly Business Reviews (QBRs), and Annual Reviews
- Support upsells, cross-sell, and renewal initiatives by identifying expansion opportunities and preparing recommendations
- Demonstrate consultative sales skills by confidently reinforcing best practices, setting expectations, and guiding clients toward optimal solutions
- Speak fluently to all aspects of the account to support strategic conversations led by Business Development
- Proactively surface insights that help the sales team grow and protect accounts
Skills
- 1-2 years of experience media buying, programmatic advertising, display, native or affiliate
- Proven ability to manage multiple accounts and priorities simultaneously
- Strong executive-level communication skills, both written and verbal
- Highly detail-oriented with strong follow-through and deadline management
- Self-starter with excellent time management and the ability to reprioritize independently
- Experience in managing performance driven campaigns at $10k/day
- Performance / affiliate marketing platforms
- General understanding of: Creative testing, Lead gen - CPL / CPA, Third party Ad tags
- Basic HTML knowledge is a plus
Benefits
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance
Company Overview
Zeta offers technology and marketing services to help brands acquire, engage, and retain customers. It was founded in 2007, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.zetaglobal.com.
Apply Now