American Express is a company with a rich history of innovation and a commitment to customer service. They are seeking an Associate in Digital Product Management to join the GMNS Product Capability Delivery team, where the role involves improving merchant transaction capabilities and collaborating with cross-functional teams to deliver product features. The ideal candidate will be strategic, detail-oriented, and passionate about technology and business solutions.
Responsibilities
- Build, update, and improve policies and procedures of the Merchant Operational Data and Unified Services (MODUS) application. Craft and maintain a product backlog for MODUS and ensure user stories are aligned to underlying outcomes
- Develop the business case for new features. Research regulatory development and provide preliminary input on analysis of potential implications to existing products. Prepare the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies
- Act as a point of contact for internal inquiries. Collaborate with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies
- Identify technical gaps and collaborates with broader team to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes
- Facilitate the reports and presentations for product governance meetings and Senior leadership meetings
- Maintain open communication channels with ACD Leadership, stakeholders, business partners, and technology partners
- Support governance processes for GMNS Product Capability Delivery
- Become a subject matter expert of the products in scope
Skills
- Knowledge and experience of Agile and Product development practices and processes is preferred, including the ability to write compelling user stories and lead certain Agile ceremonies
- 1+ years' experience working with a scrum team a plus
- Knowledge of merchant transaction processing capabilities a plus
- Strong communicator with a demonstrated ability to connect at all levels, who can also lead and influence business and technology partners effectively, is desired
- Ability to drive project deliverables to achieve business results
- Demonstrated ability to work autonomously and in a team environment
- Curious and strives to know how things work and ability to use that knowledge to find enhancement opportunities
- Ability to solve problems in a structured manner
- Recognize issues quickly and determine how to go about getting resolution
- Ability to drive standardization in processes
- Ability to manage Business and end user expectations in a challenging and ever-changing environment
- Experience in data flow mapping and documenting system to system operations understanding the interworking of a system/solution and how it uses the data upstream/downstream a plus
- Bachelor's/Master's degree in Information Technology, Computer Science, Engineering, Business Administration or relevant quantitative field or relevant work experience preferred
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Company Overview
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