C.H. Robinson is a leading logistics company, and they are seeking an Associate Portfolio Executive to learn and build a customer portfolio through an accelerated training track. This role focuses on driving customer experiences, re-engaging dormant accounts, and expanding business portfolios while providing robust support and technology to manage customer relationships effectively.
Responsibilities
- Drive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and comprehensively understanding customer needs to achieve the highest possible conversation rate
- Proactively engage with customers, carrier, suppliers, and internal stakeholders, ensuring the attainment of customer needs and growth targets
- Respond promptly to customer inquiries and exceptions while managing conflict diplomatically
- Identify automation opportunities to streamline processes, enhance operational efficiency, and ensure high-quality execution by promptly identifying and resolving operational issues
- Reconnect with dormant customers, fostering relationships and stimulating demand
- Execute pricing strategy through applying effective negotiation skills, market acumen, and knowledge of customer buying habits
- Maintain a sense of urgency in addressing both your teammates' customers and your own developing portfolio of customers
- Generate additional business within teammates' portfolios, exceeding monthly volume and revenue targets while expanding portfolio size
- Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects
- Identify growth potential within accounts, transitioning transactional engagements into committed partnerships
- Stay updated on customer, industry, and market changes to pinpoint growth opportunities
- Execute various customer-facing operational tasks like quoting, load building, shipment activation, and handling order-level service escalations
- Adopt and apply new tools, technology, and processes to improve overall workflow
- Utilize data and reporting to identify service improvement opportunities and expand wallet share
- Partner with internal resources to ensure account processes and SOPs are complete and adhered to
- Maintain a minimum portfolio size of existing customers by volume and revenue
- Participate in daily or weekly team stand-ups to foster communication and alignment
- Use technology to manage order statuses and initiates corrective measures during exceptions
- Leverage Navisphere 2.0, with demonstrated ability to create customer and supplier logins and support adoption
- Assist in the development of any SOPs required to manage customers' business effectively
Skills
- High School Diploma or GED
- Minimum 6 months Customer Engagement Experience internal or external
- Ability to travel up to 10%
- Bachelor's Degree from an accredited college or university
- Attention to detail, accuracy, and problem-solving
- Demonstrated negotiation, collaboration, and influencing skills
- Proficient in Microsoft Office Suite of Programs
- Values a diverse and inclusive work environment
Benefits
- Three medical plans which include
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Company Overview
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