Our UCAN Benefits Operations team is seeking a US Benefits and Leaves of Absence (LOA) Analyst contractor to support the administrative needs of our benefit plans and LOA programs. Our benefits and LOA programs are unique. We are seeking a subject matter expert in all areas of US Benefits and LOAs. This role will be the primary contact for medical and family leave case management, be responsible for tier 3 benefit inquiries and escalations, and operational administration of our benefit programs.
Responsibilities
• Leaves of Absence Case Management
• Medical leave management up to 12 weeks
• Carer’s (Family) leave management up to 12 weeks
• Support return to work processes
• Ensure proper data management in Workday and medical leave paperwork approval processes
• Handle tier 3 Zendesk inquiries
• Support cases and inquiries managed by our third-party administrator
• Benefits Administration
• Experience managing the administration and vendor management for 401(k) and health plans, including medical, dental, vision, FSA, and HSA.
• First point of contact for tier 3 escalations and partnering with our shared services team to resolve employee inquiries.
• Experience and solid understanding of benefit compliance requirements
• Content Review management for our internal and external benefit sites
• Investigate and resolve enrollment errors within our HRIS system, Workday ? Partner with our benefit Managers on strategic projects, including the implementation of new benefits, communication efforts, and adding new employee groups to existing plans. ? Supporting Annual Open Enrollment
Requirements
• 2-4 years of Leave of absence administration, benefits, and retirement plan administration
• Ability to thrive in a fast-paced agile environment and effectively communicate with business partners while remaining highly organized and empathic.
• Expertise in all applicable LOA/Disability/Accommodation-related laws within the US; ability to resolve different leave and accommodations issues.
• Experience with managing confidential data with good judgment, tact, and discretion, observing local and federal laws within the US.
• Ability to partner across the business and at different levels.
• Highly organized with the ability to manage different processes efficiently and with high degrees of accuracy and completeness.
• Sound understanding of HR standard methodologies for compliance and records management
• Experience with 401(k) and self-funded health plans is a plus
• Experience using Workday is preferred (expertise in LOA and Benefits modules is a plus)
Pay Rate Range
• $40-50/hr.
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