Foresters Financial is a company focused on providing financial services. They are seeking a Bilingual Contracting Administrator who will manage the contracting and licensing processes for producers/advisors, ensuring compliance with applicable laws and providing customer service support.
Responsibilities
- Administration of contracting and licensing for all distribution channels, ensuring that all producer/advisor and up-line management are properly contracted, licensed and appointed, where applicable with state and/or provincial insurance departments
- Provide customer service support through our dedicated phone queues. Phone queue coverage is required on a schedule and rotational basis
- Responsible for processing of new producer/advisor and up-line management contracting packages
- Review contracting package for completeness, following up on outstanding contractual requirements
- Administer, review & adjudicate background checks within established approval guidelines, communicating with producer/advisor when necessary to obtain clarification regarding financial or criminal aspects on the background check report; make recommendation for exceptions or declines where appropriate
- Process state appointments and provincial sponsorships for producer/advisor and up-line management which permits them to sell for Foresters
- Add and maintain accurate producer/advisor and up-line personal, contracting & licensing information on all applicable systems
- Initiate and process book of business transfers and/or agent of record changes, including completing book of business valuations, tracking and reconciliation
- When advised, process producer/advisor and up-line terminations on the systems, ensuring that the appropriate state/province is properly notified
- Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to contracting and licensing issues, meeting established service level standards
- Track and notify the producer/advisor and up-line regarding expiring licenses and update appropriate systems as necessary with new information
- Track and notify the producer/advisor and up-line regarding expiring errors and omissions coverage and Anti-Money Laundering Training and update system as necessary with new information
- Additional duties as required to support any contracting and licensing related activities
Skills
- Post secondary diploma in a related field or equivalent experience
- Knowledge of life insurance industry, producer/advisor and up-line contracting and licensing for both Canada and the US is an asset
- Knowledge of PMACS and PMACS web portal or other Contracting & Compensation Administration systems is an asset
- Experience with Microsoft CRM and Amazon Connect is an asset
- Must have excellent written and verbal communication skills in English and French
- Requires strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail
- Ability to perform a high volume of repetitive tasks with accuracy
- Ability to respond to constantly changing needs/schedules and to prioritize workload in a fast-paced environment
- Decisive with good judgment/decision-making skills to act effectively in resolving contracting & licensing issues
- Requires well-developed problem solving, analytical, organizational and time management skills
- Strong team building and good interpersonal skills
- Accurate keyboarding skills with good working knowledge of Microsoft Office Suite
- Ability to work within the hours of Insurance Operations (8:00am – 8:00pm)
- LOMA designation is an asset
Benefits
- Discretionary variable incentive plan
Company Overview
Foresters Financial is redefining the life insurance and individual savings industry across the U.S., Canada and UK by enriching the lives, communities, and overall well-being of its members. It was founded in 1874, and is headquartered in Buffalo, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.foresters.com/.
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