About careerzynith – Pioneering the Future of Transportation Software
careerzynith is a fast‑growing enterprise software company that is redefining how transportation and logistics businesses manage their fleets, compliance, and customer interactions. Our mission is to replace cumbersome, legacy systems with intuitive, cloud‑based platforms that empower both large carriers and independent operators. With a culture built on innovation, agility, and relentless customer focus, careerzynith offers a dynamic environment where every employee can make a tangible impact on the industry.
Why This Role Matters
As a Bilingual Customer Service Associate on the night shift, you will be the front line of support for our diverse client base, ranging from commercial “for‑hire” transportation companies to private fleet owners. You will help translate complex technical concepts into clear, actionable guidance, ensuring that every user—whether they are a seasoned fleet manager or a new driver—feels confident and satisfied with careerzynith’s solutions.
Key Responsibilities
- Provide responsive, high‑quality support to Spanish‑ and English‑speaking customers via phone, live chat, and email during the night shift (3:30 PM – 12:30 AM EST).
- Diagnose and resolve product, account, and technical issues, escalating to engineering or development teams when necessary.
- Maintain accurate and detailed ticket records in our ticketing platform (e.g., Zendesk, HubSpot, Service Cloud), ensuring timely follow‑up and closure.
- Prioritize incoming requests, manage backlog, and balance multiple cases while meeting service‑level agreements.
- Guide customers through both web and mobile (iOS and Android) applications, offering step‑by‑step instructions and troubleshooting.
- Assist with billing inquiries, RMA processes, cancellations, renewals, and other account‑related tasks.
- Collaborate with cross‑functional teams—including product, engineering, and sales—to advocate for customer needs and drive continuous improvement.
- Model careerzynith’s cultural principles by demonstrating empathy, ownership, and a solutions‑oriented mindset.
- Participate in ongoing training, knowledge‑base updates, and peer‑driven learning initiatives.
Essential Qualifications
- 1–3 years of experience in a customer‑facing role within a multi‑channel contact center environment.
- Proven ability to handle high‑volume, high‑pressure situations while maintaining a calm, positive demeanor.
- Strong problem‑solving skills with a track record of delivering positive customer outcomes.
- Exceptional verbal and written communication skills in both Spanish and English.
- Hands‑on experience with ticketing systems such as Zendesk, HubSpot, or Service Cloud.
- Comfortable navigating macOS and mobile operating systems (iOS and Android) for troubleshooting app‑related issues.
- Demonstrated ability to build trust with a wide range of stakeholders, from end‑users to senior executives.
- Flexibility to work night hours and occasional weekends, with a collaborative approach to coverage during vacations and absences.
Preferred Qualifications & Nice‑to‑Have Skills
- Experience supporting telematics, ELD (Electronic Logging Device) systems, or hours‑of‑service compliance tools.
- Background in logistics, supply chain, or transportation‑focused business environments.
- Familiarity with billing, RMA, and renewal processes within SaaS platforms.
- Ability to verbally guide customers through both web and mobile interfaces, using clear, concise language.
- Degree in Business, Supply Chain Management, Information Technology, or a related field (not required but valued).
Core Skills & Competencies
- Active Listening: Ability to hear underlying concerns, ask probing questions, and tailor solutions to each customer’s unique situation.
- Technical Acumen: Comfort with troubleshooting software applications, navigating dashboards, and interpreting error logs.
- Time Management: Skill in juggling multiple tickets, prioritizing urgent requests, and meeting SLA deadlines.
- Collaboration: Strong teamwork ethic, willingness to share knowledge, and capacity to work effectively with remote colleagues.
- Adaptability: Thrive in an unstructured, fast‑changing environment where priorities shift quickly.
- Empathy & Diplomacy: Maintain poise under pressure, de‑escalate tense situations, and ensure customers feel heard and valued.
Career Growth & Learning Opportunities
careerzynith invests heavily in the professional development of its employees. As a night‑shift associate, you will have access to:
- Structured onboarding programs that cover product fundamentals, industry terminology, and best‑practice support techniques.
- Continuous learning pathways, including certifications in customer service excellence, SaaS support, and technical troubleshooting.
- Mentorship from senior support engineers and product managers who can guide you toward advanced roles such as Support Team Lead, Technical Account Manager, or Product Specialist.
- Opportunities to participate in cross‑functional projects, giving you exposure to product development, UX design, and data analytics.
- Regular performance reviews that focus on skill development, goal setting, and career trajectory within careerzynith.
Work Environment & Culture at careerzynith
Our culture is built on three pillars: Innovation, Customer Obsession, and Collaboration. We encourage a growth mindset, celebrate diverse perspectives, and foster an inclusive environment where every voice matters. Whether you work from our Knoxville office, a remote location, or a hybrid setup, you will experience:
- A casual dress code that lets you be comfortable while delivering professional service.
- Flexible scheduling to accommodate personal commitments, especially for night‑shift employees.
- Regular virtual coffee chats, team‑building activities, and recognition programs that highlight outstanding contributions.
- A supportive leadership team that values transparency, open communication, and employee well‑being.
Compensation, Perks & Benefits
careerzynith offers a competitive compensation package that reflects your experience and the critical nature of night‑shift support. While exact figures are tailored to each candidate, you can expect:
- Base salary that aligns with industry standards for bilingual support roles.
- Performance‑based bonuses tied to customer satisfaction metrics and ticket resolution efficiency.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings options, including a 401(k) match.
- Paid time off, holidays, and sick leave.
- Remote work stipend for home office setup, high‑speed internet, and ergonomic equipment.
- Professional development budget for certifications, conferences, and online courses.
- Employee assistance programs that support mental health and work‑life balance.
Location & Remote Options
This position is based in Knoxville, TN, with hybrid work flexibility. careerzynith also offers remote opportunities in select states, allowing you to work from home while staying connected to the team. Please note that relocation assistance is not provided, and careerzynith does not sponsor employment visas.
How to Apply
If you are passionate about delivering exceptional bilingual support, thrive in a night‑shift environment, and want to be part of a forward‑thinking enterprise software company, we want to hear from you. Click the link below to submit your application and join careerzynith’s mission to simplify transportation technology for every client.
Equal Opportunity Statement
careerzynith is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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