CITY Furniture is a leading furniture company with a family-oriented culture, seeking a Manager in Training. This role involves working as a Sales Associate while undergoing training to prepare for future management responsibilities, focusing on customer service, sales, and leadership development.
Responsibilities
- Learning the Showroom Manager role, you will:
- Daily management tasks for the showroom
- Handling customer service issues
- Engaging with associates and guests in the showroom to drive sales, services, finance, ensure quality, and customer satisfaction
- Conduct training sessions with associates
- Helping solve problems in the showroom
- Communicate and support new initiatives and processes/changes in the showroom to drive results
- Learn and complete showroom inventory counts
- Learn how to manage a team and drive showroom / team performance
- Shadow experienced managers to learn operational and leadership skills
- Contribute to team meetings, sharing ideas and learning from senior leaders
- Learn and practice the responsibilities of a Showroom Manager, including but not limited to:
- As a Sales Associate, you will:
- Help guests design a home they'll love
- Engage and present various home furnishings and service options
- Navigate large showrooms and be on your feet 8 hours a day
- Build personal connections and guide customers through the sales process
- Assist guests in finding the best financing options
- Convert customer interactions into successful sales
- Create invoices and schedule deliveries
- Prospect and account management
- Maintain neatness of the showroom for a welcoming customer experience
- Meet or exceed monthly sales goals and other KPIs set by management
- Address customer concerns to ensure customer satisfaction
- Continue professional development
Skills
- Ability to work evenings and weekends as part of a flexible and accommodating full-time, 40-hour-per-week schedule
- Knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
- Knowledge of Google Suite (i.e. Docs, Sheets, Slides, etc.)
- Ability to guide customers throughout the showroom for extended periods of time
- Bachelors Degree
- One or more years from a related environment
Benefits
- Competitive, Transparent Compensation
- Medical, Dental, and Vision
- Life & Disability Insurance
- Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
- 401(k) with Company Match
- Paid Vacation & Sick Time
- Employee Resource Groups (ERGs)
- Flexible Environment
- 90% Promote from Within
- Employee Assistance Program (EAP)
- Associate Purchase Discount Program
- Paid Parental Leave
- And so much more….
Company Overview
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