Join the Teleperformance Team: Make a Real Impact as a Social Media Content Moderator
Are you a bilingual Russian/English speaker with a passion for social media and a keen eye for detail? Do you want to be part of a dynamic team that is shaping the future of digital business services? Look no further! Teleperformance, a global leader in the industry, is seeking a highly skilled and motivated Social Media Content Moderator to join our team onsite in Port St. Lucie, Florida.
About Teleperformance: Empowering Businesses and Communities
Teleperformance is a global, digital business services company that helps the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 passionate employees speaking more than 300 languages, we have a unique blend of global scale and local presence. This enables us to be a force for good in supporting our communities, clients, and the environment. Our mission is to make people's lives simpler, faster, and safer through our advanced, digitally powered business services.
Your Role: Social Media Content Moderator - Ensuring a Positive Online Experience
As a Social Media Content Moderator, you will play a critical role in moderating user-generated content on our clients' platforms. Your primary responsibility will be to review graphic images, videos, and written content to ensure that it meets community guidelines and to escalate any content that violates these parameters. This is a key role in providing a positive social experience for all users.
Key Responsibilities:
- Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
- Participate in frequent refresher training to always implement correct policies
- Comply with performance indicators or parameters defined by the specific client's operation
- Review, classify, and/or eliminate highly sensitive content uploaded by users according to the parameters defined by the client
- Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
- Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
- Participate in continuous training programs established by the company for optimal development in the role
- Able to moderate traumatic, sensitive, and potentially offensive content
- Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy, and product improvements
- Remain up to date on key workflow changes, operational guidelines, policy updates, and Community Standards
Essential Qualifications:
- Bilingual Russian/English - This is a requirement for the role
- Ability to work onsite at our Port St. Lucie, Florida location - Not a work-from-home position
- Experience navigating internet websites, including social media and commercial websites
- Strong emotional intelligence and resilience
- Comfortable reviewing internet content that may be deemed inappropriate and/or contain explicit material
- Attention to detail and ability to be flexible to meet changing business needs
- Logical problem-solving skills and availability to work various shifts
- Experienced with Windows operating systems and strong computer skills
- Ability to type 25 wpm and over 18 years of age
- High School Graduate or GED or higher (proof required to be provided)
- Predictable and reliable attendance
Preferred Qualifications:
- 6 months Customer service experience
- Proven oral and written communication skills
- Organization and work prioritization skills
What We Offer: A Rewarding Career with a Global Leader
At Teleperformance, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our benefits include:
- Paid Training to help you grow in your role
- Competitive Wages that reflect your skills and experience
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to recharge and relax
- Employee wellness and engagement programs to support your well-being
Career Growth Opportunities and Learning Benefits
At Teleperformance, we are passionate about helping our employees grow and develop in their careers. As a Social Media Content Moderator, you will have the opportunity to develop your skills in content moderation, customer service, and communication. You will also have access to continuous training programs and career development opportunities to help you advance in your career.
Our Work Environment and Company Culture
We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Our work environment is collaborative and engaging, and we encourage our employees to be their best selves. We believe in empowering our employees to make a real impact and to be a force for good in our communities.
Join Our Team: Apply Now!
If you are a motivated and bilingual Russian/English speaker looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. Click the apply button to get started, and we'll be in touch soon!
Teleperformance is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating a workplace that is inclusive and respectful of all employees.
Apply Now