Bilingual Virtual Front Desk Assistant, English/Spanish

Description: • Answer incoming phone calls and provide courteous, professional assistance to clients in both English and Spanish • Schedule and manage patient appointments • Collect and enter patient demographic and insurance information into the EHR system • Verify patient insurance eligibility and benefits • Conduct follow-up calls for claim status inquiries • Provide general virtual front desk support to ensure smooth practice operations • Maintain confidentiality and adhere to HIPAA guidelines at all times • Use phone system applications (GoToMeeting) and EHR; report to point of contact as assigned Requirements: • Fluent in English and Spanish (oral and written) – non-negotiable • Prior experience in a healthcare, medical office, or telehealth support role preferred • Knowledge of insurance verification and claims processes is a plus • Strong organizational and communication skills • Comfortable using EHR systems (training provided) • Ability to use phone system applications (e.g., GoToMeeting or similar) • Reliable computer, internet connection, and quiet workspace • Must complete HIPAA training upon hire • Availability to work 25-30 hours per week, Tue–Sat, 9:00 AM–5:00 PM EST • Junior–Senior level experience tier requested Benefits: • Competitive rates • Weekly payments • Annual rate increase (based on performance) • Paid time off • Paid holidays • Free training and upskilling • Constant support and guidance from managers and mentors • Clear schedules and guidelines • A vibrant community • Various open roles available • And more! Apply tot his job