Join the Team Committed to Driving Your Career Forward at AAA The Auto Club Group
Are you passionate about delivering exceptional customer service and driving sales growth? Do you want to be part of a trusted brand with over 100 years of experience? Look no further than AAA The Auto Club Group! We're seeking a highly motivated and customer-focused Branch Customer Service & Sales Representative to join our team in Greensboro, NC. As a key member of our branch team, you'll have the opportunity to promote our products and services, drive sales growth, and provide exceptional service to our members.
About AAA The Auto Club Group
AAA The Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to over 14 million members and customers across 14 states and 2 U.S. territories. We're part of the national AAA federation and the second-largest AAA club in North America. Our company culture is built on a foundation of trust, respect, and enthusiasm, and we're committed to creating an inclusive and welcoming environment for diverse backgrounds, experiences, and viewpoints.
Job Summary
As a Branch Customer Service & Sales Representative, you'll be the face of our branch, providing sales and support services to our members, generating leads, and promoting our products and services. You'll work in a fast-paced, dynamic environment, collaborating with our team to drive sales growth and deliver exceptional customer service.
Key Responsibilities
- Provide sales and support services to members, including greeting, servicing, and selling membership, travel products, and banking products
- Generate leads, update members on travel and insurance specials, and provide travel information
- Respond to customer inquiries and refer to senior staff or agents when appropriate
- Provide cashiering services to members, including taking and processing payments for insurance policies, travel, and sale of tickets
- Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
- Provide administrative support to the travel and/or insurance sales staff during peak periods
- Conduct outbound promotional calls for insurance and/or travel products
- Participate in office events to help generate revenue and improve member awareness of products
Requirements and Qualifications
To be successful in this role, you'll need:
- High School Diploma or equivalent
- Previous experience working in a customer-focused environment, providing customer service and timely solutions to problems
- Proficiency in Microsoft Office applications
- Ability to take personal responsibility in seeking solutions to problems and multi-tasking and prioritizing tasks to ensure meeting office customer service goals
- Passion and enthusiasm for working with people
- Basic mathematical calculations to accurately perform monetary transactions
- Effective communication skills (verbal and written) with others in a work environment
- Ability to work effectively in a team environment and exceed member expectations relating to professionalism of demeanor, efficient and effective customer service, and maintenance of workstation and office facility
- Ability to work under pressure in a high-volume, fast-paced customer service environment and work irregular hours, including holidays and weekends
Preferred Qualifications
We prefer candidates with:
- Previous experience in sales, customer service, or a related field
- Knowledge of insurance, travel, or financial products
- Experience working with diverse customer bases and providing personalized service
Career Growth Opportunities and Learning Benefits
At AAA The Auto Club Group, we're committed to driving your career forward. As a Branch Customer Service Representative, you'll have opportunities to grow and develop your skills, pursue other roles within the company, and advance your career. We offer:
- Comprehensive training programs to help you develop your skills and knowledge
- Career path opportunities to other roles within the company, including Field Insurance Sales Agent, Travel Agent, or Call Center Representative
- Tuition assistance program and professional certification reimbursement program
- Opportunities for advancement and professional growth
Work Environment and Company Culture
Our branch office in Greensboro, NC, is a dynamic and fast-paced work environment. We offer:
- A collaborative and supportive team environment
- Opportunities for professional growth and development
- A comprehensive benefits package, including medical, dental, and vision benefits, 401k match, and paid time off
- A fun and engaging work environment with team-building activities and events
Compensation, Perks, and Benefits
We offer a competitive hourly wage of $13.67-$21.26, with additional incentives and an annual bonus potential based on performance. Our comprehensive benefits package includes:
- Medical, dental, and vision benefits
- 401k match
- Paid parental leave and adoption assistance
- Paid time off (PTO), company-paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program and professional certification reimbursement program
- AAA Membership and discounts, perks, and rewards
How to Apply
If you're passionate about delivering exceptional customer service, driving sales growth, and advancing your career, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
AAA The Auto Club Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Apply Now