Job Description:
• Support all aspects of Experience Cloud administration, including feature management, data governance, and product optimization.
• Collaborate with business stakeholders and SMEs to elicit, document, and prioritize requirements.
• Responsible for accurate, robust documentation of user requirements and acceptance criteria in Jira user stories.
• Manage data governance within frameworks and protocols to maintain data integrity and security. Conduct regular audits and assessments.
• Lead cross-functional teams in reengineering and optimizing end-to-end business processes.
• Own planning, setup and facilitation of all user acceptance testing prior to production release.
• Proficient with Agile and able to adapt agile methodologies into a hybrid product lifecycle development process.
• Serve as the first level of support for user issues.
Requirements:
• 5-10 years’ experience with Salesforce or another CRM tool
• Bachelor’s degree in Business, Economics, Information Technology, or related field
• Salesforce Experience Cloud certification is beneficial
Benefits:
• Equal Employment Opportunity
• Reasonable accommodations